Team Lead Night Owl English Customer Service - Yogyakarta

TP; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading BPO company in Indonesia is seeking candidates fluent in English for a role requiring experience in a similar position. Responsibilities include monitoring service quality and handling customer complaints. The ideal candidate should be available for a permanent night shift and capable of coaching team members for enhanced performance.

Qualifications

• Minimum 6 months of experience in a similar role.
• Willingness to work in a permanent night shift schedule.
• Ability to cooperate with project delivery and monitor team service quality.

Responsibilities

• Monitor team service quality and efficiency.
• Handle customer complaints and unexpected situations.
• Implement performance coaching for staff.

Skills

Fluent in English both written and verbal

Experience in the same role minimum 6 months

Ability to handle customer complaints

Good at organizing performance coaching

Job description

Qualifications:

• Fluent in English both written and verbal
• Experience in the same role minimum 6 month
• Willing to work in shifting schedule, has experience in same role at BPO Industry
• Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
• Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
• Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.
• Available to work in a permanent night shift schedule
• Available to join immediately