Team Lead English Customer Service

Tp; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prominent BPO company in Indonesia seeks candidates fluent in English and experienced in the BPO industry. Responsibilities include managing project delivery, ensuring service quality, and coaching staff. The ideal candidate is available for permanent night shifts and can join immediately.

Qualifications

• Minimum 6 months of experience in the same role.
• Willing to work a permanent night shift schedule.
• Available to join immediately.

Responsibilities

• Implement project delivery and monitor team service quality.
• Promote achievement of KPIs.
• Anticipate and handle unexpected situations.

Skills

Fluent in English

Experience in BPO Industry

Organizing performance coaching

Handling customer complaints

Job description

Qualifications

Fluent in English both written and verbal. Experience in the same role minimum 6 month. Willing to work in shifting schedule, has experience in same role at BPO Industry. Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI. Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations. Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover. Available to work in a permanent night shift schedule
Available to join immediately