Business Process Solutions Associate

Deloitte PLT; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading professional services firm is looking for an Business Process Solutions Associate. The role involves supporting HR operations and improving processes while ensuring positive stakeholder experiences. You'll analyze data and create insights while collaborating with various teams. Ideal candidates should have a degree, at least three years in HR operations, and proficiency in both English and Thai. Join a company committed to respectful and inclusive work environments.

Qualifications

• 3+ years of experience in HR operations, specifically in Process Management or Improvement.
• Proficiency in English and Thai required.
• Knowledge of local labor laws and government reporting.

Responsibilities

• Support HR operational processes for a magical stakeholder experience.
• Partner with cross-functional teams to enhance operational processes.
• Analyze data for actionable insights and maintain process documentation.

Skills

HR operations experience

Problem-solving ability

Data analysis

Confidentiality

Education

Bachelor’s degree

Accounting degree or related

Tools

Google Workplace

Adobe Acrobat

Workday

Job description

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T&L: Business Process Solutions (Associate)

Service Line / Portfolios: Business Process Solutions

Location: Bangkok, TH

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose‑led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

• Provide support to in‑geo HR operational processes and ensure a consistently magical stakeholder experience (e.g. letter generation processes, government reporting, assist in preparation of statutory report filing, support authorised signatory process, handling benefits programs etc).
• Partner with cross‑functional teams and key stakeholders to execute and improve seamless operational processes to further company's guidelines/policies.
• Define and collect process metrics. Use insights gathered to scale existing processes for growing and/or changing user needs.
• Analyze historical utilization data to identify patterns, bottlenecks, and seasonal fluctuations, providing actionable insights to leadership.
• Maintain process documentation for all processes, training colleagues where required.
• Operate a process of highly‑reliable data entry around employee information, customer‑friendly resolution of user enquiries, questions and issues.
• Act as a secondary POC on processes in APAC countries.

Requirements

• Bachelor’s degree of any field, Accounting degree or related is a plus.
• At least 3 years of HR operations experience (Process Management, HR Operations & Improvement).
• Knowledge of local labor laws and experience in preparation government reporting is highly desirable.
• Full professional proficiency in both English and Thai.
• Ability to create dashboards, analyse data, distill findings, and present information in an easily digestible manner to support data‑driven decisions.
• Strong problem‑solving ability.
• Demonstrated ability to keep information confidential and commitment to produce high quality work.
• Proficiency in Google Workplace, Adobe Acrobat, Workday.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.

Requisition ID: 111952

In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.