System Support Admin

Eclectic Consulting; Kota Yogyakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A consulting firm in Yogyakarta is seeking a detail-oriented Admin Support to assist with daily operations. The role includes ticket monitoring, communication with customers, and financial reporting. Ideal candidates are fresh graduates with strong communication skills and proficiency in Microsoft Excel. Join a dynamic team and gain valuable experience in operational support.

Benefits

Collaborative work environment

Opportunity for career growth

Real project experience

Qualifications

• Recent graduates encouraged to apply.
• Detail-oriented and able to meet deadlines.
• Active English proficiency in written and spoken communication.

Responsibilities

• Monitor incoming tickets using the Jarvies system.
• Prepare daily activity reports for team communication.
• Create billing summaries for closed tickets.

Skills

Strong communication skills

Attention to detail

Proficiency in Microsoft Excel

Ability to use communication tools (Email, WhatsApp)

Education

Freshgraduate are welcome

Tools

Ticketing systems (e.g., Jarvies)

Job description

We are looking for a detail-oriented, proactive, and communicative Admin Support to assist with our daily operations and monthly reporting. This role plays a key part in ticket monitoring, customer communication, administrative coordination, and financial reporting related to support and consulting services.

Key Responsibilities

• A. Ticket Monitoring & Handling
  • Monitor incoming tickets via the Jarvies system.
  • Ensure each ticket is correctly categorized: ATS / AMS / MO / CR.
  • Coordinate with consultants and customers on open tickets.
  • Discuss new/ongoing tickets with the relevant consultant.
  • Share consultant updates with customers via Jarvies, email, or WhatsApp (for urgent matters).
  • Monitor progress of tickets escalated to SAP.
  • Forward any updates from SAP to customers via email and WhatsApp.
• B. Communication & Administration
  • Regularly check incoming emails to avoid missing customer or internal communications.
  • Prepare and send a daily activity report to the team WhatsApp group.
  • Compile and prepare monthly AMS/MO reports for customers, including ticket counts, completion status, and man-day (MD) usage.
  • Monitor and update customer MD quotas.
  • Adjust MD records after ticket closure, if needed.
  • Active English proficiency – able to communicate clearly in both written and spoken English.
• C. Finance & Reporting
  • Create billing summaries for closed tickets and send them to the marketing team via WhatsApp/Email.
  • Review support/consultant timesheets (including external consultants).
  • Input timesheet data into the RB system accurately and on time.

Requirements

• Freshgraduate are wellcome.
• Strong communication skills, both with customers and internal teams.
• Detail-oriented, disciplined, and comfortable with deadlines.
• Proficient in Microsoft Excel and communication tools (Email, WhatsApp, etc.).
• Experience with ticketing systems (such as Jarvies) is a plus.

Why Join Us?

• Collaborative and dynamic work environment.
• Opportunity to learn directly from consultants and real project experience.
• Supportive of career growth in admin and operational support roles.