System Engineer

PT Exabytes Network Indonesia; Kota Yogyakarta; On-site; IDR 60.000.000 - 80.000.000; Full time

Job summary

A leading tech company is seeking a System and Network Administrator in Daerah Istimewa Yogyakarta. The role includes providing technical assistance, troubleshooting hosting services, and ensuring customer satisfaction. Candidates should possess a bachelor's degree in Information Technology and have relevant experience. Benefits include medical, allowances, and a permanent work agreement.

Benefits

Medical

Miscellaneous allowance

Gym membership

Parking

Prizes for points redemption

Qualifications

• 1 year experience in a related field is required.
• Understanding of Linux system operation is a must.
• Fluent in English both verbal and written.

Responsibilities

• Provide technical assistance to clients.
• Troubleshoot errors related to hosting services.
• Evaluate the efficiency of current technical issues.

Skills

Technical assistance

Troubleshooting

Server administration

Communication

Teamwork

Education

Bachelor's degree in Information Technology or equivalent

Job description

System and Network Administrator (Windows Server & Outlook)

We are looking for a dedicated System Administrator or System Engineer to join our team and give exceptional technical assistance to clients regarding our products and services.

Job Description

• Provide technical assistance to clients for products & services offered by Exabytes
• Troubleshoot errors related to hosting related services (Windows & Linux)
• Provide counselling to walk‑in clients
• Provide awesome technical support service
• Follow up client issue and meet customer satisfaction
• Review ongoing technical issues
• Review performance metrics from the previous month
• Analyze customer feedback received over the past month
• Evaluate the efficiency of current technical issue

Requirement

• Candidates must possess bachelor’s degree in Information Technology, Computer, or equivalent.
• At least 1 year experience of working in a related field is required for this position.
• Understanding of Linux system operation.
• Understand the concept of server administration with Linux.
• Have good understanding in Hosting/DNS/Server management.
• Fluent in English (both verbal and written).
• Certificate in IT (cloud hosting, OS related) & Web Hosting (control panel related)
• Have good communication and be able to work under pressure.
• Able to work with teams as well as individually.
• Can analyze server problems.
• Willing to work shifting schedule and capable to work during night shifts as needed.

Working Conditions

• Employment agreement status is Permanent Worker.
• Willing to WFO at Yogyakarta.

Benefits

• Medical
• Miscellaneous allowance
• Sports (e.g. Gym)
• Parking
• Points to redeem with interesting prizes. from gad

Location

Central Jakarta, Jakarta, ID