Surabaya F&B Packaging Growth Lead

Pt Michael Page Internasional Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 90,000,000 - 180,000,000; Full time

Job summary

Marriott International is seeking a Sales & Marketing professional for Aloft Hotels in Surabaya. The role focuses on promoting services, generating revenue, and building lasting guest relationships from a hospitality background.

The candidate will engage in consultative selling, coordinate with international offices, and support the sales team with proposals, account management, and customer service excellence.

Qualifications

• Education: High school diploma or GED.
• Related work experience: At least 2 years.
• Supervisory experience: No supervisory experience.

Responsibilities

• Promote and contact potential customers through calls.
• Introduce the company and services and build relationships.
• Demonstrate products and services and provide consultative solutions.
• Understand client objectives and align offerings accordingly.
• Develop proposals and quotations for clients.
• Handle customer complaints and coordinate with internal teams.
• Provide business reviews and maintain client relationships.

Skills

Guest service

Sales

Upselling

Communication

Education

High school diploma or GED

Job description

Job Description

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Jalan Kejawan Putih Mutiara No 8, Surabaya East 60112, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description**
Job Duties - Essential Functions of the Job:
+ Promoting, develop target list and initiate contact with potential customers through a relationship based approach such as sales phone calls and cold calling.
+ Introduce the company and the company's services to potential customers and build and maintain ongoing relationships.
+ Demonstrates products and services to existing and potential customers and assisting them for solutions by means of consultative selling.
+ Work with customers to understand and identify their strategic vision, objectives and needs while aligning our products and services.
+ Increases business with established and new customers over time.
+ Develop clear and effective written proposals and/or quotations for existing and/or potential clients.
+ Manages resolutions of customer complaints or problems.
+ Coordinates the sales effort internally with overseas offices, operations, customer service and accounting department.
+ Continually maintaining and developing the business and provide Business Review presentations to clients.
+ Analyzes market potential and determine value of existing and potential client value to the organization.
+ Controls, Monitors and Resolves Account Receivables of clients on timely basis