Support And Customer Service

PT. Sentra Studia Indonesia; Jakarta Pusat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company in Jakarta Pusat is seeking an enthusiastic Customer Service Representative to provide exceptional support to clients. The ideal candidate will thrive in a fast-paced environment, delivering accurate information and resolving customer issues timely. Strong communication skills and a problem-solving mindset are essential for success in this role.

Qualifications

• Proven experience in a customer service role.
• Ability to respond promptly and professionally to inquiries.
• Strong product knowledge to address customer concerns.

Responsibilities

• Provide exceptional customer service and support.
• Assist customers with orders and resolving issues.
• Collaborate with teams to enhance customer experience.

Skills

Strong communication skills

Problem-solving abilities

Customer support experience

Job description

Support and Customer Service

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication skills, problem-solving abilities, and a passion for helping others.

Qualifications

• Respond promptly and professionally to customer inquiries via phone, email, or live chat.
• Provide accurate information about our products or services, including pricing, availability, and features.
• Assist customers with placing orders, processing returns, and resolving any issues or complaints in a timely manner.
• Troubleshoot technical problems and elevate complex issues to the appropriate department for resolution.
• Maintain a high level of product knowledge to effectively address customer inquiries and concerns.
• Collaborate with cross-functional teams to improve processes and enhance the overall customer experience.