Supervisor Tod's Jakarta

Kanmo Group; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading retail company in Indonesia seeks an experienced retail supervisor to lead the sales team in delivering exceptional customer experience while managing operations. The role requires a minimum of 3 years in retail and strong leadership skills, especially in luxury fashion. The ideal candidate will ensure compliance with brand standards and support marketing activities. Passion for customer engagement is essential, along with the ability to multitask effectively in a fast-paced environment.

Qualifications

• Minimum 3 years of retail experience with at least 2 years in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Passionate about luxury retail and customer engagement.
• Able to multitask and manage priorities effectively.
• Customer data analysis and growth data-based clienteling.

Responsibilities

• Lead and motivate the sales team to deliver outstanding customer experience.
• Oversee day-to-day operations, including sales floor management.
• Provide coaching and feedback to develop team members’ performance.
• Ensure compliance with brand standards and company policies.
• Support the Store Manager in implementing marketing activities.

Skills

Retail experience

Leadership

Communication

Teamwork

Customer engagement

Job description

Responsibilities

• Lead and motivate the sales team to deliver outstanding customer experience and achieve sales goals.
• Oversee day-to-day operations, including sales floor management, visual standards, and stock accuracy.
• Provide coaching and feedback to develop team members’ performance and product knowledge.
• Ensure compliance with brand standards, operational procedures, and company policies.
• Support the Store Manager in implementing marketing activities and achieving business objectives.

Desired Skills & Experience:

• Minimum 3 years of retail experience with at least 2 year in a supervisory role, preferably in luxury or premium fashion retail.
• Strong leadership, communication, and interpersonal skills.
• Passionate about luxury retail and customer engagement.
• Able to multitask and manage priorities effectively.
• Strong sense of responsibility, teamwork, and professionalism.
• Customer data analysis and growth customer data based for clienteling business.
• Understand store event and able to conduct store event.
• Fluent in English is a plus.

Kanmo Group was formed in 2005 as a subsidiary of the K. Aloomall Group focusing on retail distribution in Indonesia and the Indian sub-continent. Brands under the Group include Mothercare, Early Learning Centre, Gingersnaps, Justice, COACH, Karen Millen, Coast, Women’secret, Thomas Sabo, Nike Young Athletes, Wilio, Havaianas & Travel Gallery. With over 13 years of operations, Kanmo Group operates nearly 200 stores in Indonesia with a market leadership position in kids and baby segment, serving tens of thousands of customers monthly. The group has since extended its retail portfolio to include brands in fashion and accessories category, grown it's distribution business and added travel retail to it's growing portfolio. In 2017, Kanmo expanded it's retail presence in footwear by acquiring the sole distributorship of the global brand Havaianas and launch of the concept footwear store for kids, Wilio.

Visit our company website: www.kanmogroup.com.

Follow our Instagram account @kanmo.career

West Jakarta, Jakarta, ID

South Jakarta, Jakarta, ID