Supervisor Teknisi (Batam)

PT Haier Sales Indonesia; Batam; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global electronics company seeks a qualified candidate for a position based in Batam, Indonesia. The successful applicant will oversee daily briefings with technicians, supervise repair services, and ensure spare parts availability. Ideal candidates must have a background in electrical engineering, excellent communication skills, and at least four years of relevant experience. The role requires flexibility and the ability to manage multiple tasks while supporting regional operational needs.

Qualifications

• 4 years of experience in the same position.
• Excellent communication skills, both verbal and written.
• Good knowledge and understanding of technical issues.
• Willing to be placed all over Indonesia.

Responsibilities

• Conduct daily briefings with technicians.
• Supervise technicians during repair services.
• Monitor spare parts availability at DSC and ASC.
• Prepare and submit daily reports to Head Office.

Skills

Excellent communication skills

Good networking and negotiation skills

Leadership

Interpersonal skills

Flexibility

Technical knowledge

Education

Diploma or Bachelor's degree in Electrical Engineering

Tools

Microsoft Office (PowerPoint/Excel/Word)

ERP

Job description

Responsibilities

• Conduct daily briefings with technicians to coordinate work plans, review pending jobs, ensure repair equipment readiness, and update daily work targets in line with EMC requirements.
• Supervise technicians during customer repair services and provide support when issues arise during the repair process.
• Conduct periodic visits to Authorized Service Centers (ASC) to maintain good relationships and discuss operational challenges encountered.
• Monitor spare parts availability at both DSC and ASC to ensure readiness whenever required.
• Analyze spare parts requirements on a monthly basis.
• Track daily target achievement in accordance with EMC standards and ensure each technician meets planned productivity targets.
• Conduct regular visits to dealers to maintain strong relationships and ensure customer and dealer satisfaction with products.
• Carry out customer satisfaction surveys at dealer locations.
• Prepare and submit daily reports to Head Office (HO), including LTP, STAT, completed jobs, productivity, technician deployment, spare parts control, 24-Hour MOT, and other relevant data.
• Submit trade-in proposals or spare part substitution requests to HO when required parts are unavailable.
• Verify the completeness of documents submitted by technicians in the GCC system after work orders are closed.
• Review and validate the accuracy and completeness of trade-in program documentation prior to submission to HO.
• Issue tax invoices for customer payments related to electronic goods service activities.
• Manage spare parts sales administration.
• Ensure office operational needs are met, including cleanliness, organization, and availability of office supplies.

Qualifications

• 4 years of experience in the same position
• Diploma / bachelor's degree of electrical engineering
• Excellent communication skills, both verbal and written
• Good networking and Negotiation skill
• Good knowledge and understanding of technical issue
• Good leadership, Responsive, Persuasive and Innovative
• Excellent Inter‑personal Skills, Fast Learner, Team Developer
• Flexible and open to changes and able to manage multiple tasks in restricted timeframes
• Thriving at Microsoft office (Power point/Excel/Word), ERP
• Willing to be placed all over Indonesia
• Fully vaccinated for Covid-19

Location

Placement: Batam

Company Overview

Haier, a global electronics leader and provider of digital transformation solutions, is committed to enhancing lives worldwide. Headquartered in Qingdao, China, it operates 10 R&D centers, 71 research institutes, 35 industrial parks, and 143 manufacturing sites, supported by a global sales network with 230,000 points of presence. In Indonesia, Haier operates as PT Haier Sales Indonesia. After acquiring PT Sanyo Sales Indonesia in 2012, the brand rebranded as AQUA Elektronik in 2016. AQUA has grown rapidly, employing over 700 people with 18 branches, 158 service centers, and 3,000 dealers across Indonesia.