Strategy & Projects (Customer Service) - SPX Express (DI Yogyakarta)

SPX Express; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics company in Yogyakarta is seeking a candidate to enhance customer service processes through project management. The ideal applicant will excel in data analysis, storytelling, and collaboration, while proficiently using tools like MS Excel and Google Sheets. Fluency in Bahasa is required, and English skills are a plus.

Qualifications

• Ability to analyze data and translate insights into actionable recommendations.
• Strong storytelling and visualization skills for presentations.
• Creative thinker with excellent relationship management abilities.

Responsibilities

• Plan and execute project-based tasks focused on customer service improvement.
• Drive critical projects to achieve customer service objectives.
• Ensure timely implementation of ongoing initiatives through coordination.

Skills

Data analysis

Storytelling

Creative thinking

Collaboration

MS Excel

Google Sheets

Job description

Job Description

• Plan and execute project-based tasks focused on improving customer service processes and performance.
• Drive critical projects in a fast-paced environment to achieve key customer service objectives.
• Ensure the effective and timely implementation of ongoing initiatives by coordinating with other departments.
• Track key operational metrics and provide regular updates on business performance and project implementation.

Requirements

• Ability to analyze data, interpret insights, and translate them into actionable recommendations.
• Strong storytelling and visualization skills for PowerPoint presentations.
• Creative thinker with excellent collaboration and relationship management abilities.
• Strong skills in MS Excel and Google Sheets.
• Capable of managing end-to-end projects, multitasking, and handling multiple stakeholders effectively.
• Native fluency in Bahasa; English proficiency is a plus.
• Eager to learn about and implement process optimization strategies.
• Ability to manage multiple projects and engage with various stakeholders simultaneously.