Strategy & Projects (Customer Service) - (Di Yogyakarta)

Spx Express; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading logistics provider located in Yogyakarta is seeking a professional to enhance customer service processes through project management. The ideal candidate will analyze data, lead initiatives, and collaborate with various stakeholders. Fluency in Bahasa is required, with English as a plus. This role offers a dynamic environment for process optimization and multi-project management.

Qualifications

• Ability to analyze data and interpret insights.
• Strong storytelling and visualization skills.
• Creative thinker with relationship management abilities.

Responsibilities

• Plan and execute project-based tasks for customer service.
• Drive critical projects to achieve service objectives.
• Coordinate with departments for timely implementation.

Skills

Data analysis

PowerPoint presentation skills

Creative thinking

Collaboration and relationship management

MS Excel

Google Sheets

Project management

Stakeholder engagement

Fluency in Bahasa

English proficiency

Job description

Job Description

Plan and execute project-based tasks focused on improving customer service processes and performance. Drive critical projects in a fast-paced environment to achieve key customer service objectives. Ensure the effective and timely implementation of ongoing initiatives by coordinating with other departments. Track key operational metrics and provide regular updates on business performance and project implementation.

Requirements

• Ability to analyze data, interpret insights, and translate them into actionable recommendations.
• Strong storytelling and visualization skills for PowerPoint presentations.
• Creative thinker with excellent collaboration and relationship management abilities.
• Strong skills in MS Excel and Google Sheets.
• Capable of managing end-to-end projects, multitasking, and handling multiple stakeholders effectively.
• Native fluency in Bahasa; English proficiency is a plus.
• Eager to learn about and implement process optimization strategies.
• Ability to manage multiple projects and engage with various stakeholders simultaneously.