Store Supervisore L'Occitane (Surabaya)

PT Asia Bandar Alam; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading beauty retailer in Surabaya is seeking an experienced Store Supervisor. You will motivate retail sales staff, manage inventory, and maintain customer relationships. The ideal candidate has at least 3 years of experience in a supervisory role within the beauty industry or a high-end brand. Strong Microsoft Excel skills and the ability to lead a team are essential.

Qualifications

• Minimum 3 years experience as Store Supervisor.
• Preferably from beauty industry or high-end brand with loyal customer base.
• Highly motivated, honest, and responsible.

Responsibilities

• Delegate fulfillment of customer orders to staff.
• Ensure products are clean and ready for display.
• Recruit, coach, discipline, and evaluate BA performance.
• Collaborate with Brand executives for counter needs.
• Monitor competitors' promotions.
• Analyze customer database and build long-term relationships.

Skills

Microsoft Excel

Analytical skills

Leadership

Commercial sense

Job description

Overview

Help, drive, motivate, and encourage retail sales staff to achieve sales targets. Organize and distribute staff schedules. Ensure mechanic support is implemented well by each BA in counter. Make sure pricing is correct (regular / promotion price). Evaluate ongoing mechanic support and promotion activity. Oversee receipt and verification of incoming shipments; ensure materials are unloaded, stored, and verified according to policy. Communicate daily results such as number of customer walk-ins, customers closed, reasons for purchase cancellations, and sales achievement daily and versus target.

Responsibilities

• Delegate fulfillment of customer orders to staff; maintain inventory database when orders are fulfilled.
• Ensure products are clean and ready to be displayed; align window and visual merchandising with brand standards and marketing calendar.
• Recruit, coach, counsel, discipline, and evaluate BA performance; train employees in communication skills and cross-sell techniques.
• Collaborate with Brand executives in counter needs such as ATK, product testers, sample replenishment and return; manage marketing collateral in counter (POP, blotter, paper bag, etc).
• Monitor competitors promotions (Dept. Store Concept).
• Analyze customer database and delegate BA to contact, follow up, and build long-term relationships with customers.

Qualifications

• Minimum 3 years experience as Store Supervisor.
• Preferably from beauty industry or high-end brand that has a loyal customer base.
• Proficient in Microsoft Excel.
• Strong commercial sense, analytical skills, and strategic thinking.
• Highly motivated and committed.
• Eager to work hard, honest, and responsible.
• Ability to lead a team.

About ABA Group

Retail & Consumer Products 101-1,000 employees. ABA Group was established in 2002 and has since brought delight with its selection of brands. Within 19 years of operation, ABA Group has enhanced the quality of life through partnerships with world-class brands, providing only the best ingredients to Indonesia.

Consisted of PT Asia Bandar Alam and PT Asia Bandar Arta, ABA Group manages leading beauty retailers such as L’Occitane, Elemis, Bon Parfumeur, and the finest chocolate gourmet Venchi. Each brand carries distinctive expertise and maintains exclusivity as it complements one another.

The vision of ABA Group is to increase the sense of well-being as a celebration of life, bringing the best from all over the world to the people of Indonesia.