Store Supervisor Sports & Fashion [Jakarta Barat]

PT Global Digital Niaga; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading e-commerce platform is seeking a passionate Store Supervisor for its fashion retail division in Jakarta Utara. The ideal candidate will lead daily store operations, ensure excellent customer service, and drive sales performance. Applicants should possess a degree in Business or Retail Management, along with 2-4 years in retail, including supervisory experience. Strong leadership, communication skills, and a customer-first mindset are essential. Join a dynamic team committed to creating an integrated shopping experience.

Qualifications

• Minimum 2-4 years of retail fashion experience with supervisory or team lead role.
• Strong leadership skills to coach and motivate team members.
• Willingness to work shifts, including weekends and holidays.

Responsibilities

• Lead the store team to achieve sales targets and deliver exceptional customer service.
• Oversee store operations including inventory management and team performance.
• Ensure compliance with operational procedures and brand standards.

Skills

Leadership

Sales Target Achievement

Customer Service

Team Management

Communication

Education

Diploma or Bachelor's degree in Business, Retail Management, or Marketing

Tools

POS systems

Microsoft Excel

Microsoft Word

Job description

Store Supervisor Sports & Fashion [Jakarta Barat]

Blibli is transforming into a future-ready e-commerce ecosystem where business growth and customer experience go hand in hand. Within this ecosystem, each business line plays a key role — including our fashion retail division that brings style, self-expression, and inspiration directly to customers.

Through our fashion retail business, we go beyond selling products. Our stores are a seamless extension of the Blibli ecosystem, supported by strong operations, integrated technology, and an omnichannel experience that connects online and offline shopping—bringing trend-forward styles closer to customers across Indonesia.

As a Store Supervisor [Fashion], you’ll be at the intersection of Blibli’s ecosystem and the in‑store fashion experience. You’ll lead daily store operations, uphold visual merchandising standards that reflect the latest trends, and ensure premium customer service while driving overall store performance. Most importantly, we’re looking for someone who is genuinely passionate about fashion—someone who follows trends, cares about styling and details, and brings enthusiasm that inspires both customers and the team.

Responsibilities

• Lead and guide the store team to achieve daily sales targets and deliver outstanding customer service.
• Oversee all day‑to‑day store operations, including inventory management, visual merchandising, and team performance.
• Act as the primary point of contact on the floor, ensuring operational excellence and a positive team environment.
• Coach and motivate team members to enhance their performance and product knowledge.
• Ensure store compliance with all operational procedures and brand standards.
• Handle customer inquiries and feedback professionally to maintain satisfaction and loyalty.
• Collaborate with Area Manager and cross‑functional teams (HC, Operations, Marketing) for promotions, training, and staffing needs.

Qualifications

• A minimum Diploma (D3) or Bachelor’s degree in Business, Retail Management, Marketing, or a related field.
• 2–4 years of retail fashion experience, with at least 1–2 years in a supervisory or team lead role.
• Strong leadership and people management skills with the ability to coach and motivate team members.
• A proven track record in achieving sales targets and driving customer satisfaction.
• Familiarity with POS systems, Microsoft Office (Excel, Word), and basic inventory management tools.
• Excellent communication skills and a customer‑first mindset.
• Willingness to work shifts, including weekends and public holidays.

If you love fashion, enjoy leading people, and want to grow within an integrated, modern retail ecosystem, this is the perfect role for you.

Retail & Consumer Products 101-1,000 employees

Blibli.com is an e-commerce platform built upon a big dream: to lead Indonesians to enter a new digital lifestyle and give only the best shopping experience for a better life. We are committed to conducting our business with a customer‑centric mindset, striving to deliver the best features and services to satisfy our customers. We aim for an exciting challenge to become the number 1 e-commerce platform in Indonesia by providing the best customer‑centric experience for both buyers and sellers. Blibli.com is created by Indonesians, in Indonesia, and for Indonesians; we’re here as an inspiration to channel and empower the Indonesian people to engage and socialize in commercial activities.