Store Supervisor [Fashion]

PT Global Digital Niaga; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading retail company in Indonesia seeks a Store Manager to lead and guide the store team in achieving sales targets while delivering exceptional customer service. Candidates should have a minimum of a diploma or bachelor's in Business, along with 2–4 years of retail fashion experience, including 1–2 years in a supervisory role. Strong leadership and people management skills are crucial, as well as familiarity with POS systems and Microsoft Office. This role offers the chance to work in a dynamic retail environment.

Qualifications

• Minimum of 2–4 years of retail fashion experience.
• At least 1–2 years in a supervisory or team lead role.
• Proven track record in achieving sales targets.

Responsibilities

• Lead and guide the store team to achieve sales targets.
• Oversee day-to-day store operations and inventory management.
• Coach and motivate team members for performance enhancement.

Skills

Leadership skills

Customer service skills

Team management

Sales target achievement

Communication skills

Education

Diploma (D3) or Bachelor's degree in Business or related field

Tools

Microsoft Office (Excel, Word)

POS systems

Job description

About the role

Blibli is transforming into a future‑ready e‑commerce ecosystem where business growth and customer experience go hand in hand. Within this ecosystem, each business line plays a key role—including our fashion retail division, which brings style, self‑expression, and inspiration directly to customers. Through our fashion retail business, we go beyond selling products. Our stores are a seamless extension of the Blibli ecosystem, supported by strong operations, integrated technology, and an omnichannel experience that connects online and offline shopping—bringing trend‑forward styles closer to customers across Indonesia.

What We’ll Work on Together

• Lead and guide the store team to achieve daily sales targets and deliver outstanding customer service.
• Oversee all day‑to‑day store operations, including inventory management, visual merchandising, and team performance.
• Act as the primary point of contact on the floor, ensuring operational excellence and a positive team environment.
• Coach and motivate team members to enhance their performance and product knowledge.
• Ensure store compliance with all operational procedures and brand standards.
• Handle customer inquiries and feedback professionally to maintain satisfaction and loyalty.
• Collaborate with Area Manager and cross‑functional teams (HC, Operations, Marketing) for promotions, training, and staffing needs.

Qualifications

• A minimum Diploma (D3) or Bachelor’s degree in Business, Retail Management, Marketing, or a related field.
• 2–4 years of retail fashion experience, with at least 1–2 years in a supervisory or team lead role.
• Strong leadership and people management skills with the ability to coach and motivate team members.
• A proven track record in achieving sales targets and driving customer satisfaction.
• Familiarity with POS systems, Microsoft Office (Excel, Word), and basic inventory management tools.
• Excellent communication skills and a customer‑first mindset.
• Willingness to work shifts, including weekends and public holidays.

If you love fashion, enjoy leading people, and want to grow within an integrated, modern retail ecosystem, this is the perfect role for you.