Store Supervisor (Alam Sutera)

PT. ADIDAS INDONESIA; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading sportswear company is seeking a Store Supervisor for their outlet located in Alam Sutera, Tangerang. The ideal candidate will have at least 4 years of experience, including a supervisory role in a retail environment. This position involves leading a team to meet sales and KPI targets, ensuring a great shopping experience for customers, and training team members. A background in the sports or fashion industry is preferred, along with strong communication skills in Bahasa Indonesia and English.

Qualifications

• Minimum 4 years total work experience with at least 1 year experience as supervisor.
• Experience in sports/fashion retail with advanced selling experience.
• Good command in oral and written Bahasa Indonesia and intermediate English preferred.

Responsibilities

• Meet or exceed sales and KPI targets.
• Coordinate team members for optimal service level.
• Supervise and train team members on brand knowledge.

Skills

Team Leadership

Customer Service

Sales Target Achievement

Communication Skills

Education

Related University Degree or 3-year Diploma

Tools

MS Office Applications

Job description

We are hiring a Store Supervisor for an adidas store located in Alam Sutera, Tangerang.

Purpose / Mission

Contributes to store profitability by:

• Meeting or exceeding sales and KPI targets for a defined area within the store
• Coordinating team members to provide a leading shopping experience
• Assuming Store Manager responsibilities in the absence of the Store Manager

Accountabilities

• Monitor and analyze performance data and make any necessary adjustments to drive commercial success within your assigned store area
• Allocate resources and organize processes within your assigned area to drive efficiency and productivity
• Be a role model for customer service and meeting or exceeding customers’ expectations
• Supervise and coordinate the team to ensure all customers receive an optimal service level at all times
• Lead your team to meet or exceed customer expectations at all times
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to drive sales and customer loyalty in your assigned area
• Guide and train all team members within your assigned area on Foundational and Seasonal Brand and product knowledge
• Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in your assigned area
• Manage merchandise delivery processing on the same day it arrives
• Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis
• Execute all applicable loss prevention procedures
• Maintain a safe and productive shopping and working environment
• Support the recruitment, onboarding and training of store team members
• Coach and motivate individuals within your assigned area to maximize their performance
• Share best practices to drive the overall store team performance
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Professional background / Experience

• Functional: Minimum 4 years total work experience with at least 1 year experience as supervisor, in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding
• Intermediate numeracy and literacy and advanced verbal communication skills
• Industry: Preferably in apparel/fashion/footwear or FMCG Retail
• Exposure: Sports
• Education: Related University Degree or 3-year Diploma
• Technology: Basic in MS Office Applications; Word, Excel, Power Point; and Outlook
• Language skills: Good command in oral and written Bahasa Indonesia; Intermediate English in oral and written preferred
• Store location: Alam Sutra, Tangerang