Store Operations & Sales Administrator (Sap)

Pt Duta Generasi Mandiri; Tangerang; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

DoubleTree by Hilton Puncak Cisarua seeks a Director of Human Resources to lead the hotel's HR strategy, oversee talent acquisition, and ensure compliance with local regulations and Hilton standards.

You will drive training, performance management, succession planning, employee relations, and HR operations while managing the budget and partnering with hotel leadership to deliver exceptional guest experiences.

Qualifications

• Extensive HR experience in hotel industry, preferably in remote locations.
• Comprehensive HR experience across key functions-recruitment, training, performance management, and employee relations.
• Bachelor's degree or higher in Human Resources, Business Administration, or related field.
• Strong understanding of labor laws, employment regulations, and compliance standards.
• Commitment to professional ethics, confidentiality, and transparent practices.
• Proven ability to lead HR teams and influence organizational culture.
• Familiarity with HRIS systems and other HR-related software.
• Excellent interpersonal and strategic communication abilities.
• Able to adapt to a dynamic hotel environment and support operational needs.

Responsibilities

• Lead HR strategy and operations: Develop and execute HR strategies aligned with the hotel's business objectives, ensuring compliance with corporate HR policies and local regulations
• Drive talent acquisition and workforce planning: Oversee recruitment, onboarding, and workforce planning to attract and retain top talent while optimizing labor costs
• Develop and engage talent: Oversee training programs, performance evaluations, and succession planning to support career growth and leadership development
• Manage team member relations: Guide employee relations, conflict resolution, and labor contract compliance, including grievance handling and negotiations
• Oversee HR policies and compliance: Establish and enforce HR policies, ensuring adherence to employment laws, wage and benefit administration, and workplace safety regulations
• Support financial goals: Develop and manage the HR budget, ensuring efficient use of resources while supporting hotel operations
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Skills

HR strategy

Leadership

Communication

Employee relations

Labor law knowledge

Ethics & confidentiality

Talent development

Negotiation

People management

Education

Bachelor's degree or higher in Human Resources, Business Administration, or related field

Tools

HRIS systems

Job description

Director of Human Resources - DoubleTree by Hilton Puncak Cisarua

Job Identification:
Job Category: Human Resources
Job Schedule: Full time
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You are responsible for developing and executing a comprehensive human resources strategy that supports the company's long-term business objectives and culture. As a Director of Human Resources , you're not just leading the hotel's HR function - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Lead HR strategy and operations: Develop and execute HR strategies aligned with the hotel's business objectives, ensuring compliance with corporate HR policies and local regulations
• Drive talent acquisition and workforce planning: Oversee recruitment, onboarding, and workforce planning to attract and retain top talent while optimizing labor costs
• Develop and engage talent: Oversee training programs, performance evaluations, and succession planning to support career growth and leadership development
• Manage team member relations: Guide employee relations, conflict resolution, and labor contract compliance, including grievance handling and negotiations
• Oversee HR policies and compliance: Establish and enforce HR policies, ensuring adherence to employment laws, wage and benefit administration, and workplace safety regulations
• Support financial goals: Develop and manage the HR budget, ensuring efficient use of resources while supporting hotel operations
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Extensive HR experience in hotel industry, preferably in remote locations.
• Comprehensive HR experience across key functions-recruitment, training, performance management, and employee relations.
• Bachelor's degree or higher in Human Resources, Business Administration, or related field.
• Strong understanding of labor laws, employment regulations, and compliance standards.
• Commitment to professional ethics, confidentiality, and transparent practices.
• Proven ability to lead HR teams and influence organizational culture.
• Familiarity with HRIS systems and other HR-related software.
• Excellent interpersonal and strategic communication abilities.
• Able to adapt to a dynamic hotel environment and support operational needs.

Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.