Store Manager

Ctlyst; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A luxury retail brand in Surabaya is seeking a passionate Store Manager to join their team. The ideal candidate will lead the store team, focus on sales performance, and enhance customer satisfaction. Responsibilities include coaching the team, building client relationships, and ensuring an excellent customer experience. Candidates should have at least 2 years of experience in the fashion retail industry, preferably in medium to luxury segments. Join us to elevate our brand presence!

Qualifications

• Minimum 2 years experience in fashion retail industry - medium to luxury.
• Excellent team management & development skills.
• Strong selling and floor management abilities.

Responsibilities

• Lead and develop the store team through inspiring management.
• Manage client relationships and ensure adherence to company policy.
• Create a positive work environment and drive business performance.
• Maximize potential of product categories.
• Build a client-centric mindset for enhancing customer experience.

Skills

Team management

Sales performance

Customer satisfaction

Critical sense of fashion

Networking skills

Education

Diploma 3 or Bachelor degree

Job description

We are looking for Store Manager to join Voila.id. If you are passionate about being part of the team, building & strengthen our luxury retail brand. The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Let’s join us!

Responsibilities

• Lead and develop the store team through inspiring hands-on management and coaching
• Manage and coach the team into building sustainable Client relationships, ensuring that every client is treated according to the company policy
• Manage and motivate the team to drive the business - create a positive work environment, empower the team, encourage innovative solutions
• Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (VM, clienteling, events, etc)
• Build the client-centric mindset in store to ensure the highest level of customer experience and achieve client repurchase objectives

Requirements

• Must possess a minimum Diploma 3 or Bachelor degree
• 2+ years experience in fashion retail industry - medium to luxury
• Eyes for details, critical and great sense of fashion
• Excellent ability in team management & development
• Role model on selling and floor management - training and VM
• Attractive, confident, high level in social and networking skills