STORE MANAGER

PT. Central Mega Kencana; Sorong; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A luxury jewelry brand is seeking a Store Manager in Sorong to oversee daily store operations, drive sales growth, and ensure exceptional customer service. Responsibilities include developing sales strategies, handling customer complaints, and leading a team of Sales Advisors. The ideal candidate will have experience in retail management and a passion for delivering premium service standards. This position is crucial for maintaining the store's efficiency and enhancing the customer experience.

Responsibilities

• Oversee end-to-end store operations and ensure sales achievement.
• Develop sales strategies and customer engagement initiatives.
• Achieve monthly and annual sales targets.
• Lead, coach, and develop Sales Advisors/Jewelry Consultants.
• Monitor stock availability and manage inventory.

Job description

Store Manager is responsible for overseeing the end-to-end store operations, ensuring sales achievement, premium service standards, team performance, and an exceptional customer experience aligned with the luxury jewelry brand. This position ensures the store runs efficiently while contributing significantly to business growth.

• Develop sales strategies, customer engagement initiatives, and upselling programs tailored to store needs.
• Achieve and surpass monthly and annual sales targets.
• Handle Loyal customer complaints professionally and promptly.
• Conduct daily briefings covering targets, product updates, and service excellence.
• Lead, coach, and develop Sales Advisors/Jewelry Consultants.
• Monitor stock availability, manage inventory, and conduct regular stock takes.
• Maintain security and protect high-value items according to company SOP.