Store Manager

PT. ADIDAS INDONESIA; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading sports retailer in Jakarta Utara is seeking an experienced Store Manager to drive store profitability by managing resources, analyzing performance data, and ensuring compliance with store policies. The ideal candidate will have 4-6 years of retail experience, strong communication skills in both Bahasa Indonesia and English, and a commitment to team development.

Qualifications

• Minimum 4-6 years of experience in retail with Store Management responsibility.
• Good command in oral and written Bahasa Indonesia.
• Intermediate English in oral and written.

Responsibilities

• Manage store resources to drive profitability.
• Track store performance data and make decisions based on it.
• Ensure compliance with store policies and procedures.
• Support recruitment and training of store team.

Skills

Customer service management

Performance analysis

Coaching and development

Commercial judgment

Education

Related University Degree or 3-year Diploma

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Overview

Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and leading the execution of effective and efficient store operations.

Responsibilities

• Takes ownership of his /her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions
• Has a working knowledge of store KPIs and makes commercial decisions based on sound financial judgment
• Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success
• Understands the behavior and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer
• Actively monitors customer satisfaction and feedback systems to drive continuous improvement
• Leads service by example and ensures highly visible and effective customer service management at all times
• Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity
• Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories
• Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store
• Ensures store team compliance with all store policies and procedures
• Drives continuous improvement in stockroom processing and replenishment procedures
• Minimizes loss by ensuring all loss prevention procedures are followed
• Provides suggestions and ideas on ways to improve systems and processes
• Supports the recruitment and manages on-boarding, training and development of the store team and ensures all HR policies and procedures are adhered to
• Works with the Manager, Retail to identify strong performers with potential for growth
• Creates a high-performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance
• Coaches, motivates, and inspires team members to accomplish store goals and maximize their individual performance
• Actively collaborates and shares best practices to drive team performance
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Qualifications

• Functional: Minimum 4-6 years of work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility
• Intermediate numeracy and literacy and advanced verbal communication skills
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail; Exposure: Sports
• Education: Related University Degree or 3-year Diploma
• Technology: Intermediate in MS Office Applications; Word, Excel, PowerPoint; and Outlook
• Language skills: Good command in oral and written Bahasa Indonesia
• English: Intermediate English in oral and written
• Other Presentation Skill