Store Manager

LUNA STAR INDONESIA; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A dynamic fashion brand in Jakarta is seeking a passionate Store Manager to lead two physical stores. The ideal candidate will have at least 3 years of retail management experience, preferably in the fashion industry, and a proven ability to leverage data insights for strategic planning and operational efficiency. This role offers competitive salary, sales commission, and opportunities for career growth within an international flair.

Benefits

Competitive base salary

Sales commission

Meal & transport allowance

Phone allowance

Employee discount

Career growth opportunities

Qualifications

• Minimum of 3 years experience in retail management, preferably in fashion.
• Ability to analyze sales, operational, and customer data.
• Strong track record in achieving sales and operational targets.

Responsibilities

• Lead and manage two stores in South Jakarta.
• Oversee inventory control and improve operational processes.
• Foster a positive work environment and develop team capabilities.

Skills

Retail management experience

Data analysis

Leadership and team development

Problem-solving

Strong communication skills

Adaptability

Education

D3 or above in Business or related field

Tools

Retail POS systems

Inventory management software

MS Office Suite

Job description

Luna Star is a fast-growing fashion brand in trendy jewelry and accessories, serving Southeast Asian customers. It has 2 physical stores in South Jakarta one in Gandaria City and another one in Plaza Blok M. Luna Star also starts online business on Shopee and Tiktok.

We are looking for a passionate, results-driven Store Manager to lead the 2 offline stores and to invvolve in our future expend strategy.

What You’ll Do:

1. Data-Driven Performance Management & Strategic Planning:
   • Analyze Performance Metrics: Regularly monitor and analyze key performance indicators (KPIs) such as sales per square foot, average transaction value, conversion rates, affiliate purchase, inventory turnover, labor costs, shrinkage, and customer satisfaction scores.
   • Identify Trends & Opportunities: Proactively identify sales trends, operational inefficiencies, and areas for improvement through data analysis.
   • Develop Actionable Strategies: Translate data insights into clear, actionable strategies and operational plans to achieve sales targets, reduce costs, and enhance profitability.
   • Forecasting & Budgeting: Contribute to sales forecasting and budget planning by providing data-backed insights on store performance and resource needs.
   • Reporting: Generate and present regular performance reports to upper management, highlighting key findings, progress against goals, and proposed adjustments.
2. Results-Driven Operations & Efficiency:
   • Sales & Profitability: Drive the achievement of daily, weekly, and monthly sales targets through effective sales strategies, merchandising, and operational execution.
   • Inventory Management: Oversee accurate inventory control, including receiving, merchandising, cycle counting, and loss prevention strategies, utilizing inventory data to optimize stock levels and reduce waste.
   • Merchandising Excellence: Ensure visual merchandising standards are consistently met, using sales data and customer feedback to optimize product placement and promotional displays.
   • Operational Compliance: Guarantee adherence to all company policies, procedures, and legal regulations, including health & safety, security, and cash handling.
   • Process Optimization: Continuously evaluate and refine operational processes to improve efficiency, reduce bottlenecks, and enhance the overall customer journey.
   • Customer Experience: Implement and monitor strategies to ensure a consistently positive and memorable customer experience, using customer feedback and satisfaction data to drive improvements.
   • Recruitment & Onboarding: Actively participate in the recruitment, interviewing, and onboarding of new store associates, ensuring a strong talent pipeline.
   • Performance Management: Set clear performance expectations, provide regular feedback, conduct performance reviews, and implement coaching plans to develop individual and team capabilities.
   • Training & Development: Identify training needs and facilitate ongoing training programs (product knowledge, sales techniques, customer service, operational procedures) to enhance team skills and performance.
   • Motivation & Engagement: Foster a positive and motivating work environment, recognize achievements, and implement initiatives to boost team morale and reduce turnover.
   • Scheduling & Resource Allocation: Optimize staffing levels and create efficient schedules based on sales forecasts, foot traffic data, and operational needs to maximize productivity and customer service.
   • Conflict Resolution: Effectively address and resolve employee conflicts and customer complaints in a professional and timely manner.

Required Skills & Qualifications:

• Proven Experience: Minimum of 3 years of experience in retail management preferred in fashion industry, with a strong emphasis on operations and team leadership.
• Data Analysis & Interpretation: Demonstrated ability to collect, analyze, and interpret sales, operational, and customer data to make informed decisions. Proficiency in using retail POS systems, inventory management software, and reporting tools.
• Results Orientation: A strong track record of achieving and exceeding sales and operational targets.
• Strategic Thinking: Ability to develop and execute strategic plans based on data-driven insights.
• Exceptional Leadership: Proven ability to lead, motivate, coach, and develop a diverse team to achieve peak performance.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex data in an understandable way to various stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing challenges.
• Adaptability: Ability to thrive in a fast-paced, dynamic retail environment and adapt to changing priorities.
• Proficiency in MS Office Suite (Especially Excel for data manipulation and analysis).

Preferred Qualifications:

• Education background with D3 or above majored in Business, Marketing, Intentional Trade, Hospitality, Finance.
• Language skills: Good in listening, written, and oral English.

What We Offer:

• Competitive base salary
• Sales commission (earn more as you sell more!)
• Meal & transport allowance
• Phone allowance
• Employee discount
• Career growth opportunities with an international fashion brand

✨ If you love fashion and want to grow in this industry, we’d love to meet you!