Store Head

PT Home Doki Teknologi; Kota Semarang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading retail company in Semarang seeks a Store Leadership and Operations Manager to oversee operations, enhance team performance, and ensure exceptional customer service. The ideal candidate will have a minimum of 2 years of retail management experience, excellent leadership skills, and fluency in English. Join us to drive operational excellence and customer loyalty.

Qualifications

• Minimum 2 years of experience in retail or chain store management.
• Strong leadership and organizational skills.
• Fluent in English, both spoken and written.

Responsibilities

• Oversee all aspects of store operations including inventory and staffing.
• Recruit, train, and develop store staff.
• Ensure every customer receives personalized service.

Skills

Leadership

Communication

Organizational skills

Data Analysis

Team Management

Job description

Store Leadership & Operations

Oversee all aspects of store operations including inventory, merchandising, staffing, and customer service.

Ensure the store is clean, organized, and visually appealing in line with Homedoki’s brand standards.

Monitor and maintain optimal stock levels and coordinate with warehouse and suppliers.

Drive sales targets and KPIs through effective team management and strategic planning.

Analyze sales data and trends to identify opportunities for growth and improvement.

Implement promotional strategies and seasonal campaigns to boost revenue.

Team Management

Recruit, train, and develop store staff to deliver outstanding service and product knowledge.

Schedule and supervise staff shifts, ensuring adequate coverage and productivity.

Foster a positive and collaborative work environment that motivates the team.

Customer Experience

Ensure every customer receives personalized and professional service.

Handle customer inquiries, complaints, and feedback with empathy and efficiency.

Promote customer loyalty programs and build long-term relationships with clients.

Reporting & Compliance

Prepare regular reports on sales, inventory, and staff performance.

Ensure compliance with company policies, safety standards, and local regulations.

Requirements

Minimum 2 years of experience in retail or chain store management. Priority given to candidates with successful new store opening experience.

Strong leadership, communication, and organizational skills.

Familiar with the local market and commercial lease negotiation processes.

Market Analysis: Ability to quickly assess commercial potential and competition risk.

Team Management: Skilled in recruitment, staff motivation, and performance improvement.

Execution Ability: Capable of handling high-pressure tasks and resolving issues like renovation delays or implementation of new HQ policies.

Data Analysis: Skilled in using Excel to analyze sales data.

Fluent in English, both spoken and written.

Industry

Retail & Consumer Products 101-1,000 employees