Store Crew

Mama Roz Karawang; Jawa Barat; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A growing international company is seeking a Customer Service Specialist in Karawang, West Java. The role involves resolving customer queries and building relationships. Ideal candidates are fluent in English, have strong communication skills, and experience in customer service is preferred. This position operates during US Central Standard Time (8 PM - 5 AM WIB).

Qualifications

• Age 25-45 years old.
• Previous experience in customer service will be an asset.
• Furniture, interior design & architect background is a PLUS.

Responsibilities

• Provide customer service to clients and resolve queries.
• Build and maintain good relationships with customers.
• Coordinate with relevant departments to resolve customer issues.

Skills

Fluent English (C1 level)

Communication skills

Problem-solving skills

Ability to multi-task

Education

Senior High School degree

Tools

Microsoft Office applications

Job description

Customer Service Specialist with English

Fullrich Industries Co (PT. Cipta Kreasi Wood Industry), an international company located in Dallas, TX, is looking for a Customer Service Specialist with English. You will be working according to US Central Standard Time (8 PM - 5 AM WIB) at the Karawang Office, West Java, Indonesia.

Within this position you will be responsible for providing customer service to clients and resolving their queries – you will be the first point of contact for customers. Your duties will include building and maintaining good relationships with customers and coordinating with all relevant departments to resolve customer issues.

We are looking for candidates with fluent English (C1 level). Previous experience in customer service will be an asset. An ideal candidate has excellent communication and problem‑solving skills, and the ability to multi‑task and work under pressure.

Qualifications:

• Age 25-45 years old.
• At least Senior High School degree.
• Proficient in all Microsoft Office applications.
• Honest and conscientious.
• Previous experience in customer service will be an asset.
• Furniture, interior design & architect background is a PLUS.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Customer Service Staff

PT Kanepackage Indonesia is seeking a talented and experienced Customer Services Staff to join our team. In this role, you will be responsible for providing exceptional customer support and ensuring a positive experience for our valued clients. As a key member of our marketing and communications team, you will play a vital role in maintaining and strengthening our customer relationships.

What you’ll be doing

• Responding to customer inquiries and requests in a timely and professional manner.
• Resolving customer issues and complaints efficiently and effectively.
• Providing product information and recommendations to assist customers.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with the marketing team to identify and address customer needs.
• Participating in the development and implementation of customer service strategies and initiatives.
• Adhering to company policies and procedures to ensure consistent and high‑quality customer service.
• Preparing invoices for customers.
• Preparing delivery records.

What we’re looking for

• Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner.
• Strong problem‑solving skills and the ability to think critically to resolve customer issues.
• Proficient in using products in data processing (SAP) software and other relevant tools.
• Experience in a customer service or client‑facing role, preferably within the marketing and communications industry.
• A collaborative and team‑oriented approach, with a willingness to support colleagues and contribute to the overall success of the organisation.
• Knowledge of marketing and communication principles, as well as a basic understanding of the products and services offered by PT Kanepackage Indonesia.

About us

PT Kanepackage Indonesia is a leading provider of innovative packaging solutions. With a strong focus on customer service and quality, we have built a reputation for delivering exceptional products and services to our clients. Our company is driven by a commitment to sustainability, innovation, and a collaborative work culture that empowers our employees to excel.

If you’re ready to join a dynamic and growth‑oriented organisation, we encourage you to apply for this exciting opportunity. Click apply now to submit your application.

Store Crew

Schedule: Rabu pagi; Sabtu pagi.

Location: Crew Store area Cikarang, Cikampek, West Java.

Salary: IDR 3,000,000 – IDR 5,000,000.