Staff Mobile Sales Force Tele

HSBC; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A multinational banking corporation in Jakarta Selatan is seeking an experienced Staff Mobile Sales Force Tele. This role involves product sales, primarily in credit cards, through Telesales. Candidates should possess a bachelor's degree and demonstrate confident communication and selling skills. Ideal applicants are motivated, customer-oriented, and able to handle pressure. The company emphasizes compliance and operational risk management, promoting a culture of adherence to internal policies and standards.

Qualifications

• Proficiency in the languages required by the process.
• Ability to work under pressure and meet sales targets.
• Experience in selling banking products is an advantage.

Responsibilities

• Contact customers to identify needs and promote credit card products.
• Achieve individual key performance indicators.
• Maintain internal control standards and implement compliance policies.

Skills

Confident communication

Interpersonal skills

Negotiation

Selling skills

Customer orientation

Education

Bachelor’s degree S1 in any major

Job description

Some careers shine brighter than others.

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join this team in the role of Staff Mobile Sales Force Tele.

Responsibilities

• Doing product sales especially for credit card product by contacting/identify needs from both existing customer and new customers through a Telesales environment.
• Identify and provide product descriptions to the customers need, responsible for utilizing the database on daily basis and ensure that everything is properly handled and managed.
• Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.
• Ensure that HSBC brand values are upheld in all interaction with customers.
• Demonstrate leadership on Regulatory & Compliance matters.
• Maintain awareness of operational risk and minimize the likelihood of its occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with internal regulation.
• Maintain and observe internal control standards, implement and observe Internal Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Internal Compliance Policy by managing compliance risk, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators.

Qualifications

• Minimum bachelor’s degree S1 in any major and be of a legal working age.
• Must be proficient in language(s) required by process.
• Confident communication, with excellent interpersonal, negotiation and selling skills.
• Highly motivated eager to accept new challenges, and able to work under pressure.
• Have experience in selling banking product specifically for credit card product will be advantage.
• Fast learner, persistent and customer orientation.
• Open to working flexible shifting schedule.
• Computer literate.

You’ll achieve more at HSBC

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.