Staff & Duty Travel Expert - Bali, Indonesia

Flight Centre Travel Group; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global travel service company in Bali is seeking a Staff and Duty Travel Executive. This role involves managing travel arrangements for employees, ensuring compliance with company policies, and providing excellent customer support. Candidates should have 2-4 years of experience in corporate travel coordination, strong organisational skills, and proficiency in GDS platforms like Amadeus or Sabre. The position also requires excellent communication skills and the ability to assist in personal travel bookings. Join a diverse and inclusive workplace committed to employee well-being.

Qualifications

• 2–4 years of experience in corporate travel coordination or travel agency operations.
• Strong organisational and multitasking skills with attention to detail.
• Excellent communication and customer service abilities.
• Proficiency in travel booking systems and GDS platforms.
• Familiarity with international travel regulations and visa processes.
• Multilingual skills (English required; other languages a plus).

Responsibilities

• Plan and book international and domestic travel for employees.
• Ensure all duty travel complies with company policies.
• Provide real-time support to travellers during duty trips.
• Maintain records of duty travel bookings and expense reports.
• Assist employees in booking personal travel arrangements.
• Ensure all details of itineraries are correctly entered into the system.

Skills

Organisational skills

Customer service

Multitasking

Communication

Proficiency in GDS platforms

Attention to detail

Flexibility across time zones

Education

Degree in Hospitality, Tourism, Business Administration, or related field

Tools

Amadeus

Sabre

Job description

About The Opportunity

The Staff and Duty Travel Executive will play an essential role in managing and coordinating official and personal travel for Discova employees and will work closely with internal teams and external partners to deliver exceptional travel support across global destinations. The ideal candidate for this role is a detail‑oriented, meticulous professional who takes a keen interest in ensuring that every trip – whether self‑funded or company‑sponsored – is smooth, cost‑effective, and aligned with our travel policies.

Responsibilities

• Plan and book international and domestic travel for employees on official business, including flights, hotels, ground transport, and visas.
• Ensure all duty travel complies with company policies and budget guidelines.
• Provide real‑time support to travellers pre‑trip and during duty trips, handling changes, disruptions, and emergencies.
• Maintain accurate records of duty travel bookings, documentation, and expense reports.
• Monitor global travel advisories and communicate relevant safety updates.
• Assist employees in booking personal travel (at employee’s expense) using corporate‑negotiated rates and preferred vendors.
• Ensure staff travel bookings follow internal guidelines for access to negotiated benefits.
• Liaise with travel vendors to secure competitive rates and support for personal travel arrangements.
• Provide guidance on travel options, visa requirements, and documentation for personal trips.
• Ensure all details of itineraries have been entered into the system correctly, and reconfirm every aspect of the booking before passing on documents to partners and information to the fulfillment team.

About You

• 2–4 years of experience in corporate travel coordination or travel agency operations.
• Strong organisational and multitasking skills with attention to detail.
• Excellent communication and customer service abilities.
• Proficiency in travel booking systems and GDS platforms (e.g., Amadeus, Sabre).
• Familiarity with international travel regulations and visa processes.
• Flexibility to support travellers across time zones and respond to urgent needs.
• Degree in Hospitality, Tourism, Business Administration, or related field preferred.
• Multilingual skills (English required; other languages a plus).

About Us

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!