Senior Manager Service Excellence Fintech

Michael Page; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading recruitment firm is looking for a Senior Manager Global Sales & Service Excellence in Jakarta. This role involves developing global strategies to enhance customer satisfaction, analyzing operational processes, and leading teams to improve service standards. Candidates should have a Bachelor's degree and significant experience in financial services customer management. A comprehensive benefits package and opportunities for professional growth are offered within a collaborative work environment.

Benefits

Comprehensive benefits package

Support for professional development

Collaborative work environment

Qualifications

• Strong experience in the financial services industry, specifically in customer service management.
• Proven expertise in optimising sales and service processes.
• Up-to-date knowledge of industry trends and best practices.

Responsibilities

• Develop and implement global sales and service strategies.
• Analyse and improve operational processes.
• Lead cross-functional teams to drive service excellence initiatives.
• Monitor key performance indicators.

Skills

Customer service management

Process optimisation

Analytical skills

Project management

Stakeholder engagement

Team leadership

Education

Bachelor's Degree in business, management, or a related field

Job description

• Opportunity to lead and make a significant impact in the industry.
• Comprehensive benefits package.

About Our Client

Our client is a well-established organisation within the financial services industry, known for its robust operations and commitment to delivering exceptional customer experiences. They have a significant presence in Indonesia and are focused on continuous improvement and innovation.

Job Description

As a Senior Manager Global Sales & Service Excellence, your main responsibilities will include:

• Developing and implementing global sales and service strategies to enhance customer satisfaction.
• Analysing and improving operational processes within the customer service department.
• Leading cross-functional teams to drive service excellence initiatives.
• Monitoring key performance indicators and providing actionable insights.
• Collaborating with stakeholders to ensure alignment with business objectives.
• Managing projects aimed at improving service standards and efficiency.
• Providing training and support to teams to foster a culture of continuous improvement.
• Staying updated on industry trends to ensure competitive service delivery.

The Successful Applicant

A successful Senior Manager Global Sales & Service Excellence should have:

• Bachelor's Degree in business, management, or a related field.
• Strong experience in the financial services industry, specifically in customer service management.
• Proven expertise in optimising sales and service processes.
• Excellent analytical and problem-solving skills.
• Proficiency in project management and stakeholder engagement.
• Ability to lead and mentor teams effectively.
• Up-to-date knowledge of industry trends and best practices.

What's on Offer

• Opportunity to lead and make a significant impact in the financial services industry.
• Collaborative and professional work environment in Jakarta.
• Comprehensive benefits package.
• Support for professional development and career growth.

If you are passionate about driving customer service excellence and have the required expertise, we encourage you to apply for this exciting opportunity.