Spesialis Layanan Pelanggan Mandarin

Pt Global Jet Express; Jawa Barat; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

Hilton Indonesia is seeking a Commis I to join our Hotels culinary team. You will assist in food preparation and cooking under the supervision of senior chefs, delivering guest-focused dining experiences in a fast-paced environment.

The ideal candidate has at least 1 year of cook or trainee experience in a 5-star hotel or high-standard restaurant, basic knowledge of Western or Chinese cuisine, and strong teamwork and communication skills.

Qualifications

• Minimum 1 year of experience as a Cook or Trainee in a 5-star hotel or high-standard restaurant.
• Basic knowledge of Western or Chinese cuisine.
• Ability to remain calm and problem-solve under pressure.
• Comfortable working in hot, humid, and noisy kitchen environments.
• Strong teamwork and communication skills.
• Willingness to learn and follow kitchen procedures and hygiene standards.

Responsibilities

• Prepare high-quality dishes according to designated recipes and quality standards.
• Delight guests by managing orders efficiently and ensuring a positive dining experience.
• Execute complex recipes, oversee stations, ensure quality, and monitor inventory.
• Inspect all preparations and dishes ahead of serving to ensure quality and presentation standards.
• Maintain a clean and organized workspace, stocking and sanitizing food service stations.
• Prepare requisitions for supplies and food items as needed.
• Comply with health, safety, sanitation, and alcohol regulations to uphold guest and team welfare.

Skills

Cook experience

Teamwork

Communication

Calm under pressure

Job description

**Job Identification:**
**Job Category:** Culinary
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will assist in food preparation and cooking under the supervision of senior chefs. As a **Commis I** , you're not just preparing great tasting food items - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:

• **Prepare high-quality dishes:** Prepare menu items according to designated recipes and quality standards
• **Delight our guests:** Manage guest orders efficiently while ensuring a positive dining experience
• **Execute complex recipes:** Maintain a strong knowledge of menu offerings, handle complex recipes, and oversee stations, execution, quality control, and inventory checks
• **Inspect and finalize plates:** Inspect all preparations and dishes ahead of serving to ensure they meet quality and presentation standards
• **Maintain a clean and organized workspace:** Keep food service stations stocked and sanitary while following proper food handling, storage, and safety protocols
• **Manage inventory needs:** Prepare requisitions for supplies and food items as needed
• **Comply with regulatory standards:** Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality**. Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership**. A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now**, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:

• Minimum 1 year of experience as a Cook or Trainee in a 5-star hotel or high-standard restaurant.
• Basic knowledge of Western or Chinese cuisine.
• Ability to remain calm and problem-solve under pressure.
• Comfortable working in hot, humid, and noisy kitchen environments.
• Strong teamwork and communication skills.
• Willingness to learn and follow kitchen procedures and hygiene standards.

**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.