Solutions Engineer - Europe

Alpaca; Remote; IDR 999.333.000 - 1.332.446.000; Full time

Job summary

A leading fintech company seeks a Solutions Engineer to act as a technical expert in supporting integrations with enterprise customers. The ideal candidate will have experience in business project management, strong troubleshooting skills, and familiarity with PostgreSQL and APIs. This role offers competitive salary, stock options, and remote work flexibility, contributing to the company's vision of making financial services accessible worldwide.

Benefits

Competitive salary & stock options

New-hire home-office setup: one-time USD $500

Monthly stipend: USD $150

Qualifications

• Prior consulting experience is a plus.
• Demonstrated attention to detail to deliver high-quality output.
• Familiarity with enterprise software implementations.

Responsibilities

• Drive product discovery for MVP formulation.
• Support integration projects as the primary technical resource.
• Provide additional solutions for partners post-integration.

Skills

Enterprise-level business project experience

Strong interpersonal skills

Problem-solving ability

Technical troubleshooting skills

Familiarity with FinTech

Flexibility to work with customers worldwide

Tools

PostgreSQL

JIRA

Postman

curl requests

Job description

Alpaca is a US-headquartered self-clearing broker‑dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and 24/5 trading. Our recent Series C funding round brought our total investment to over $170 million, fueling our ambitious vision.

Among our subsidiaries, Alpaca is a licensed financial services company serving hundreds of financial institutions across 40 countries with our institutional‑grade APIs. This includes broker‑dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 6 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals working to achieve our mission of opening financial services to everyone on the planet. We’re deeply committed to open‑source contributions and fostering a vibrant community, continuously enhancing our award‑winning, developer‑friendly API and the robust infrastructure behind it.

Our Team Members

We’re a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We’re searching for passionate individuals eager to contribute to Alpaca’s rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable— and are ready to make a significant impact, we encourage you to apply.

Your Role

The Solutions Engineer will operate as the technical expert, interfacing with our enterprise customers around the world to help scope and support product integrations from conception to launch, in the following ways:

• Sales process: Driving product discovery to help formulate a product MVP, as well as providing product demonstrations.
• Onboarding Integration: Supporting the integration project as the primary technical resource.
• Post Integration: Providing additional solutioning for partners, such as implementing new features.

Internally, the Solutions Engineer will be a key partner to many teams—including Product, Engineering, Brokerage Operations, Sales, and Customer Success. Simply put, the technology consultant is the voice of the customer internally at Alpaca.

As a technical resource in a highly collaborative role, the ideal candidate will demonstrate strong solution orientation, excellent communication, troubleshooting, project management, and teamwork skills.

Things You Get To Do

• Establish yourself as a subject matter expert of Alpaca’s API and collaborate with fintechs worldwide.
• Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners.
• Ensure feature requests or bugs reported by partners are communicated to the product and engineering teams and properly prioritized.
• Support sales and success teams with technical advice and actively drive the technology evaluation stage of our prospective and current enterprise customers.
• Attend weekly partner meetings for integrations alongside project managers and asynchronously answer questions related to the product offering and provide solutions to unblock partners.
• Create internal and external resources that can be leveraged by partners and internal teams.

Who You Are (Must‑Haves)

• Enterprise‑level business project experience with strong process, analysis, design, and documentation skills. Prior consulting experience is a plus.
• Strong interpersonal skills with superior verbal and written communication for English‑speaking clients.
• Demonstrated problem‑solving ability and attention to detail to deliver high‑quality output while meeting deadlines.
• Strong tech background:
  • RDBMS experience (PostgreSQL). Familiarity with Metabase is a plus.
  • Experience with modern APIs (REST, WebSockets, Server‑Sent Events).
  • Experience with enterprise software implementations.
  • Strong technical troubleshooting skills. Experience with issue management (JIRA) and API logging tools.
  • Familiarity with Postman and curl requests.
• Flexibility to work with customers worldwide.
• Familiarity and interest in FinTech, financial markets, and investing applications. FinTech work experience is a plus, especially with a broker‑dealer business.
• Startup mindset.

Who You Might Be (Nice‑to‑Haves)

• Sales and customer success background leading customer experience through pre‑sales and post‑sales. Sales training/enablement experience is a plus.
• Programming experience (Golang).
• Experience with version control (Git).
• Experience with FIX protocol is a plus.
• Familiarity with Readme, OpenAPI YAML specification, and documentation best practices.

How We Take Care of You

• Competitive salary & stock options.
• New‑hire home‑office setup: one‑time USD $500.
• Monthly stipend: USD $150 per month via a Brex card.

Alpaca is proud to be an equal‑opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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