Solution Architect Microsoft – Modern Work

Pt. Sigma Cipta Caraka (Telkomsigma); Tangerang; On-site; IDR 233.918.000 - 300.752.000; Full time

Job summary

A leading technology firm in Indonesia is seeking a Solution Architect to serve as a trusted advisor for enterprise clients. In this role, you will blend technical expertise with customer relationship management to help clients succeed and derive value from cloud solutions. The ideal candidate has a Bachelor's degree in a related field and several years of experience in technical consulting, with strong skills in communication and project management.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related field.
• Minimum 2 years of experience in IT Consulting.
• Knowledge and experience in GenAI and Programming.

Responsibilities

• Deliver product presentations and demonstrations to potential customers.
• Collaborate with internal teams to address customer technical issues.
• Conduct Quarterly Business Reviews (QBRs) and track account health metrics.

Skills

Excellent communication and presentation skills

Strong problem-solving abilities

Project management skills

Technical consulting skills

Education

Bachelor's degree in Computer Science, Engineering, or a related field

Tools

Cloud infrastructure (AWS, Azure, or GCP)

Networking, security, or SaaS platforms

Job description

Solution Architect Microsoft Modern Work

Posted today

• Deliver compelling product presentations and demonstrations to potential customers and channel partners, both online and in-person.
• Conduct Proof of Concept (PoC) engagements with end-users and partners to demonstrate product capabilities in their specific environments.
• Collaborate with internal development teams to address customer technical issues and provide feedback for product enhancements.

Minimum Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related field.
• Minimum 2 years of experience in IT Consulting.
• Knowledge and experience in GenAI and Programming.
• Experience in providing consultation or solutioning with cloud would be an additional value.
• Extensive knowledge in Information Technology.

Senior - Solution Architect - System

We are looking for a Technical Account Manager (TAM) who will act as the trusted technical advisor for our enterprise customers. You will bridge the gap between business goals and technology implementation — ensuring our clients achieve success, stability, and value through our solutions.

This role combines technical expertise, customer relationship management, and strategic thinking. You'll work closely with both customers and internal teams (engineering, sales, and support) to deliver outstanding outcomes.

Key Responsibilities

• Serve as the primary technical contact and trusted advisor for assigned clients.
• Build and maintain strong relationships with technical and business stakeholders.
• Understand each customer's architecture, use case, and success metrics to guide adoption.
• Provide proactive recommendations, best practices, and optimization guidance.
• Coordinate with internal support, product, and engineering teams to resolve escalated issues.
• Conduct Quarterly Business Reviews (QBRs) and report on performance, adoption, and ROI.
• Collaborate with the sales team to identify upsell and cross-sell opportunities.
• Ensure on-time delivery and smooth onboarding of new customers.
• Track account health metrics and drive customer satisfaction and retention.

Requirements

Education & Experience:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3–6 years of experience as a Technical Account Manager, Solution Architect, or Technical Consultant.

Strong technical background in one or more of the following:

• Cloud infrastructure (AWS, Azure, or GCP)
• Networking, security, or SaaS platforms
• API integrations or enterprise systems

Skills

• Excellent communication and presentation skills — able to explain complex tech to non-technical stakeholders.
• Strong problem-solving and project management abilities.
• Proven ability to handle customer escalations and build trusted relationships

Preferred (Nice to Have)

• Experience in B2B enterprise environments (banking, telecom, SaaS, or managed services).
• Certifications: AWS Certified Solutions Architect, Azure Administrator, or ITIL is a plus.
• Comfortable in both English and Bahasa Indonesia.