Social Media Engagement

Sinergi Performa Cipta; Kota Yogyakarta; On-site; IDR 8.000.000 - 12.000.000; Full time

Job summary

A digital engagement firm in Yogyakarta is looking for a Social Media Engagement Specialist to support Facebook channels. The role involves responding to driver inquiries and ensuring issues are resolved within 24 hours. Candidates should have at least 1 year of experience, excellent communication skills, and knowledge of social media best practices. This is a full-time position with a contract of 12 months.

Qualifications

• Minimum of 1 year of experience in Social Media Engagement.
• Strong understanding of social media platforms and best practices.
• Excellent written and verbal communication skills.

Responsibilities

• Support social media engagement for Facebook channels.
• Monitor and respond to driver inquiries on social media.
• Collaborate with teams to obtain product updates.

Skills

Social Media Engagement

Customer Service Skills

Problem-solving

Team Collaboration

Data Analysis

Education

Bachelor's degree from any major

Tools

Google Spreadsheet

Microsoft Excel

Looker Studio

Job description

Job Overview / Description

Social Media engagement support for Facebook channels. Monitor the problems that drivers report on Facebook channels, and promptly respond to comments or inquiries with explanations and solutions. Engage our drivers in a timely manner. Commit to resolve all drivers problems within 24 hours after the driver report. Oversee the sentiment on Facebook channels and ensure that all member Facebook groups adhere to Facebook group rules. Collaborate with the social media team, product team, and relevant stakeholders to obtain updates related to products, features, or programs.

Requirements

Minimum of 1 year of experience in Social Media Engagement (especially Facebook), being customer service contact through social media would be preferred. Bachelor degree from any major. Strong understanding of social media platforms and best practices. Excellent written and verbal communication skills. Reliable, take initiative, and a good team player who enjoys a fast-paced environment. Critical thinking with the ability of problem-solving. Ability to work both independently and collaboratively in a team environment. Capable of processing and analyzing data is a plus (understanding the formula in Google Spreadsheet, Microsoft Excel, and Looker Studio).

Job Types

Full-time, Contract. Contract length: 12 months.