SIHQ Customer Relationship Management Specialist

Samudera Indonesia; Jakarta Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading logistics company in Indonesia is seeking a Customer Relationship Management Specialist to build strong client relationships and optimize the CRM system. The ideal candidate will have a bachelor's degree and a minimum of 5 years' experience in sales or customer relations. This role offers the opportunity to significantly contribute to business growth in a collaborative environment.

Qualifications

• Minimum 5 years of experience in sales, marketing, or customer relationship roles.
• Proven ability to drive sales performance and strengthen customer loyalty.
• Hands-on experience with CRM systems.

Responsibilities

• Build and maintain strong, long-term relationships with clients.
• Identify and understand client needs for effective solutions.
• Contribute to the development of sales and marketing processes.
• Implement, manage, and optimize the CRM system.

Skills

Sales performance driving

Customer loyalty strengthening

Strong communication skills

Analytical skills

Relationship management

Education

Bachelor's degree

Tools

CRM systems (Salesforce, HubSpot)

Job description

SIHQ Customer Relationship Management Specialist

Samudera Indonesia offers a truly global and collaborative work experience. You’ll team up with some of the best and brightest people in many locations in Indonesia and beyond. And you’ll discover a world of extraordinary opportunity, challenge, and fulfillment where you can pursue goals, develop new skills, and explore new horizons.

Main Responsibilities

• Build and maintain strong, long‑term relationships with clients to support business growth.
• Identify and understand client needs to provide effective solutions and enhance customer satisfaction.
• Contribute to the development and improvement of the Company’s sales and marketing processes to strengthen service quality.
• Implement, manage, and optimize the Customer Relationship Management (CRM) system to ensure effective use across the company.
• Generate client insights and reports from CRM data to support sales strategies and decision‑making.

General Responsibilities

Support the implementation of the Integrated Management System by ensuring all work processes comply with applicable standards and regulations.

Actively participate in efforts to improve competencies relevant to the implementation of the Integrated Management System.

Be willing to participate in investigations related to non‑compliance, code of ethics violations, workplace accidents, environmental incidents, or any event that may lead to unsafe actions or unsafe conditions—including providing accurate and factual information and reports.

Be involved in the information security control processes to safeguard the Company’s information assets and processing systems against threats to confidentiality, integrity, and availability.

Uphold integrity by adhering to all Company policies and relevant laws and regulations.

Contribute to risk management processes in accordance with assigned roles, responsibilities, and authority.

Participate in business continuity and recovery processes to ensure uninterrupted operations in the event of disruptions.

Qualifications

• Bachelor’s degree in any field.
• Minimum 5 years of experience in sales, marketing, or customer relationship roles.
• Proven ability to drive sales performance and strengthen customer loyalty.
• Hands‑on experience with CRM systems (e.g., Salesforce, HubSpot, or similar).
• Strong communication, analytical, and relationship management skills.

Join us and help create the future of logistics!

Samudera Indonesia is an integrated cargo transportation and logistics company established in 1964. The Company’s origins date back to the early 1950s starting as an international shipping agency founded by Mr. Soedarpo Sastrosatomo. Since 1999, Company has been publicly listed on the Indonesia Stock Exchange.

With more than 50 years of experience, Samudera Indonesia has built a well‑respected and well‑recognized “Samudera” brand name. The company has six business lines: Samudera Shipping, Samudera Logistics, Samudera Ports, Samudera Shipyard, Samudera Property, and Samudera Services to provide high‑quality services for the customers. Supported by 6,000 qualified people, 150+ subsidiaries, branches, and own offices in all major ports of Indonesia and Asia, Samudera Indonesia is committed to providing solutions and creating value for customers and society in logistics and shipping.

Vision

• Providing transportation services to meet the demand of distribution activities
• Positively contributing to economic growth by providing efficient logistics solutions
• To ensure sustainable business growth and deliver additional value to the shareholders
• Actively participating in creating employment, and developing human capital

Mission

• Providing transportation services to meet the demand of distribution activities
• Positively contributing to economic growth by providing efficient logistics solutions
• To ensure sustainable business growth and deliver additional value to the shareholders
• Actively participating in creating employment and developing human capital

Motto

Patience, Resilience, Persistence, Faith.

Values

Integrity and Professionalism.