Shop Keeper

Vin Sneakers; Kota Yogyakarta; Remote; IDR 200.467.000 - 300.702.000; Full time

Job summary

A dynamic footwear company is looking for a Customer Service Agent to work remotely. The position requires handling pre-sales and after-sales inquiries, managing customer complaints, and ensuring service quality. Candidates must be fluent in English, have at least one year of logistics experience, and be comfortable working night shifts. This role offers competitive salary and a fun working environment.

Benefits

Competitive salary

Fun office

Career path

Diversity environment

Qualifications

• Fluent in English is mandatory; fluent in Spanish is preferred.
• Minimum one year of experience in the logistics industry.
• Comfortable working in a remote environment and on night shifts.

Responsibilities

• Handle pre-sales and after-sales inquiries via call and email.
• Manage customer inquiries, consultation requests, order tracking, and complaints.
• Ensure service quality meets SLA/KPI targets.
• Communicate clearly and professionally in every interaction.

Skills

Fluent in English

Fluent in Spanish

Attention to detail

Excellent communication skills

Resistance to pressure

Motivation

Education

Diploma or Bachelor’s degree in any major

Job description

Company Overview

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory‑management, administration & back‑office processing, manufacturing, e‑commerce, and others. Our headquarters is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia.

Job Title: Customer Service Agent (Remote)

We are hiring 10 agents consisting of 6 English speakers and 4 Spanish speakers. This role requires night shifts; you will be working remotely while connecting with clients worldwide.

Responsibilities:

• Handle pre‑sales and after‑sales inquiries via call and email.
• Manage customer inquiries, consultation requests, order tracking, and complaints.
• Ensure service quality meets SLA/KPI targets.
• Communicate clearly and professionally in every interaction.

Minimum Qualifications:

• Diploma or Bachelor’s degree in any major.
• Fluent in English (mandatory); fluent in Spanish is preferred.
• Minimum one year of experience in the logistics industry.
• Strong resistance to pressure and ability to stay motivated under challenging situations.
• Strong sense of responsibility, attention to detail, and excellent communication skills.
• Comfortable working in a remote environment and on night shifts.

Other Role: Customer Service Team Lead

Responsibilities:

• Supervise daily operations and agent performance.
• Maintain intensive communication with the client and internal BPO manager to ensure alignment and performance.
• Prepare and submit operational reports on an hourly, daily, weekly, and monthly basis.
• Create and manage agent and team leader shift schedules.
• Develop and support agents through regular briefing, coaching, and performance reviews.

Qualifications:

• Minimum education: Diploma (D3) or Bachelor’s Degree (S1) in any field.
• Minimum 1 year of experience as a Team Leader in tier 1 and tier 2.
• Familiar with team monitoring and performance management.
• Strong analytical thinking and problem‑solving skills.
• Proficient in Microsoft Excel for reporting and scheduling purposes.

Customer Service (Online) – Additional Role

Requirements:

• Good attitude and willingness to learn.

Customer Service – Retail

Schedule (day/night shifts) by weekdays and weekends (details omitted for brevity).

Benefits

Competitive salary, fun office, career path, and diversity environment.