Servis Leader

PT Corindo Amagi Putra; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Corindo Amagi Putra Group seeks a Servis Leader to supervise daily front-of-house operations across CAP Group outlets in Surabaya. You will coordinate service staff, ensure guest care standards, manage reservations and table setups, and respond to guest feedback promptly and professionally.

You will coach and train staff, collaborate with kitchen and management, and help implement service procedures and promotions while handling basic reporting and scheduling tasks in a fast-paced environment.

Qualifications

• Strong customer service and hospitality skills with a welcoming guest experience
• Experience supervising or leading service staff in food & beverage settings
• Good communication and interpersonal skills for coordinating with team, management and guests
• Organizational and time-management abilities to handle busy service periods and staff coordination
• Knowledge of basic food and beverage service standards, hygiene and safety practices
• On-site full-time work in Surabaya, including weekends and shift-based schedules
• Comfort with basic reporting, documentation, and use of POS or reservation systems
• Experience in fine-dining or premium casual dining is an advantage; familiarity with international or Thai cuisine is a plus
• High school diploma required; hospitality-related education/training beneficial
• Demonstrated reliability, integrity, and teamwork for continuous improvement

Responsibilities

• Oversee daily front-of-house service operations across CAP Group outlets
• Coordinate service staff to ensure high standards of guest care
• Monitor service quality and manage reservations and table arrangements
• Address guest feedback promptly and professionally
• Coach team members and support training for new staff
• Collaborate with kitchen and management teams; implement service procedures and promotions
• Provide basic reporting on service performance and assist with scheduling
• Ensure compliance with company policies and hygiene standards

Skills

Customer service

Hospitality leadership

Communication

Organization & time management

Food & beverage service standards

Reporting & scheduling

POS & reservation systems

Fine dining familiarity

Team coaching & training

Education

High school diploma

Hospitality education/training

Tools

POS systems

Reservation systems

Job description

Company Description

The Corindo Amagi Putra (CAP) Group is a food and beverage company focused on delivering high-quality foods, pastries, bakeries, desserts, and beverages with friendly service in warm, modern, and casual settings. Founded in 2016, CAP Group launched its first franchise project with Corica Pastries, becoming the official franchisee for the brand across Indonesia. The company has successfully expanded Corica Pastries outlets in Surabaya and entered the Jakarta market in 2020. CAP Group also founded Chao Phraya Thai Fine Cuisine, one of the first Thai fine-dining restaurants in Surabaya, recognized and praised by the Ambassador of Thailand. The group aims to promote culinary experiences and cultural exchange while offering growth opportunities for hospitality professionals.

Role Description

The Servis Leader is a full-time, on-site role based in Surabaya, responsible for overseeing daily front-of-house service operations across CAP Group outlets. This role coordinates service staff, ensures high standards of customer care, and maintains a welcoming and efficient environment for guests. The Servis Leader monitors service quality, manages reservations and table arrangements, and addresses guest feedback or concerns promptly and professionally. Day-to-day tasks include coaching team members, supporting training for new staff, collaborating with the kitchen and management teams, and helping implement service procedures and promotions. The position also involves basic reporting on service performance, assisting with scheduling, and ensuring compliance with company policies and hygiene standards.

Qualifications

• Strong customer service and hospitality skills, with the ability to create a welcoming and professional guest experience.
• Experience in supervising or leading service staff in restaurants, cafes, or similar food and beverage environments.
• Good communication and interpersonal skills for coordinating with team members, management, and guests.
• Organizational and time-management abilities to handle busy service periods, reservations, and staff coordination.
• Knowledge of basic food and beverage service standards, hygiene, and safety practices.
• Ability to work full time on-site in Surabaya, including weekends and shift-based schedules as required.
• Comfort with basic reporting, documentation, and use of point-of-sale or reservation systems.
• Previous experience in fine-dining or premium casual dining is an advantage; familiarity with international or Thai cuisine is a plus.
• Minimum of a high school diploma or equivalent; hospitality-related education or training is beneficial.
• Demonstrated reliability, integrity, and a positive attitude toward teamwork and continuous improvement.