Job Title: Service Renewal and Upsell Specialist
Key Activities
- Implementation of service portfolio and pricing (calculation of offering pricing and pricing strategy)
- Optimization and maximization of initial service-attach within solution and standard deals
- Deployment and development of service portfolio
- Enablement of product sales to sell standard services
- Adapting existing service activities to ensure a customer fitting service delivery
- Support of non-standard deals regarding service solution design and pricing and offer management
- Negotiation of non-standard (customer provided) maintenance agreements
- Performance of channel sales through driving the reseller engagement with focus on service sales & service delivery quality, according to the global service channel program guidelines
- Service contract renewal and upsell management
- Measurement and reporting of actuals and forecast vs. plan and further sales performance KPIs
- Owning the service pipeline and forecast
- Track and manage invoicing. Liase with Finance Department as required.
- Provide analytical and statistical data in assisting preparation of cost calculation, budgeting, forecasting, and business planning
Project Support
- Support the Commercial Team with the drafting of tender documentation, and contribute to the drafting of commercial & contractual documents, such as letters, early warning, Change Reque
st
- Providing administrative, and secretarial support – within a project team, with experience of monitoring and reporting on progress of project.
General
- Able to balance priorities and perform effectively under pressure to deliver against sometimes challenging deadlines whilst being consistent and delivering to a high standard.
- Proactively communicate with colleagues to coordinate the timely completion of tasks and project deadlines.
- Providing administrative, and secretarial support – within a project team, with experience of monitoring and reporting on progress of project.
Job Requirements
- Effective time management skills, including the ability to successfully prioritise workloads, and manage multiple competing priorities
- Has worked in and contributed to collaborative team environments and is comfortable in supporting team members to deliver business objectives and personal development goals.
- Good interpersonal skills - is articulate, demonstrates good verbal,a suitably confident team player who can co-ordinate across multiple teams.
- Minimum Diploma holder in Business Administration, Finance or related discipline.
- At least 3 years’ experience in administration tasks.
- Self-motivated, well-organized, service-oriented, initiative and independent.
- Good analytical mind and business sense.
- Good command in both spoken and written English
- Proficiency in computer application.
- Hand-on experience of SAP or others ERP
Our Multinational company is a global market leader and pioneering innovator in banknote production, sortation machine and processing, security documents, and identification systems. It supplies commercial banks, business enterprises, network operators, and public transportation companies with innovative hardware, comprehensive software and services, and end-to-end solutions for mobile security applications.