Service Manager

PT Multi Elexindo Indah; Jakarta Utara; On-site; IDR 666.111.000 - 999.168.000; Full time

Job summary

A leading company in home appliances in Jakarta is seeking an experienced Service Manager to lead the technical service team for high-end products. The role requires a minimum of 5 years of experience, strong leadership skills, and a background in electronics or refrigeration. Key responsibilities include overseeing service operations and ensuring customer satisfaction. The position offers medical benefits along with meal and transport allowances.

Benefits

Medical

Meal & transport allowance

Annual leave

Qualifications

• Minimum 5 years of experience as a Service Manager in relevant fields.
• Experience managing, training, and developing a service team.
• Strong understanding of service processes and quality standards.

Responsibilities

• Lead and develop the service team for high performance.
• Ensure effective after-sales service across all products.
• Oversee service operations and scheduling.
• Improve service SOPs and troubleshooting guidelines.
• Coordinate with sales on service-related matters.
• Maintain strong customer satisfaction through effective support.

Skills

Problem-solving skills

Technical expertise

Leadership

Communication

Customer-service orientation

Education

Educational background in Electronics, Refrigeration, or Cooking Appliances

Job description

We are seeking an experienced Service Manager to lead and develop our technical service team for high‑end home appliances and commercial refrigeration & cooking equipment.

Requirements

• Minimum 5 years of experience as a Service Manager in high‑end home appliances or commercial refrigeration/cooking equipment.
• Strong educational background in Electronics, Refrigeration, or Cooking Appliances.
• Proven ability to manage, train, and grow a service team.
• Excellent problem‑solving skills and hands‑on technical expertise.
• Strong communication, leadership, and customer‑service orientation.
• Able to build service processes, monitor performance, and ensure service quality standards.

Responsibilities

• Lead, supervise, and develop the service team to achieve high performance.
• Ensure timely and effective after‑sales service for all product categories.
• Oversee service operations, scheduling, and workflow management.
• Establish and improve service SOPs and technical troubleshooting guidelines.
• Coordinate with sales and management teams on service‑related matters.
• Maintain strong customer satisfaction through professional and effective support.

Retail & Consumer Products 51-100 employees

Benefits

• Medical
• Meal & transport allowance, BPJS, annual leave