Service Manager

PT Legrand Indonesia; Desa Ciranjeng; On-site; IDR 180,000,000 - 360,000,000; Full time

Benefits offered by this job

Medical incentive on sales

Transport allowance

Communication allowance

Job summary

PT Legrand Indonesia is seeking a Service Manager to lead the after-sales service for busbar trunking systems.

You will supervise installation, testing, commissioning, inspection, and maintenance activities while ensuring compliance with safety and quality standards.

Qualifications

• Diploma or Bachelor's degree in Electrical or Mechanical Engineering.
• Minimum 5–8 years of experience in after-sales, service, or commissioning—preferably in busbar trunking systems, switchgear, or LV power distribution equipment.
• Strong knowledge of electrical installation practices, IEC 61439-6 standards, and testing procedures.
• Familiarity with site safety regulations, permit systems, and client QA/QC processes.
• Experience managing field service teams and customer interactions.
• Strong leadership and people management skills.
• Good communication and client-handling skills.
• Organized, proactive, and customer-oriented mindset.
• Willingness to travel and work on-site as required.

Responsibilities

• Lead the service department responsible for installation supervision, testing, commissioning, inspection, and maintenance of busbar trunking systems.
• Plan and coordinate service schedules, manpower deployment, and on-site activities.
• Ensure all service activities comply with company safety, quality, and technical standards.
• Manage service documentation, reports, and feedback tracking.
• Support clients in resolving operational issues, including replacement of parts or damaged sections.
• Liaise with testing teams for post-installation verification and site acceptance tests.
• Provide training and technical guidance for installation, safety, and service protocols.
• Build and maintain strong relationships with contractors, consultants, and end-users.
• Represent the company during site meetings or audits related to after-sales performance.
• Monitor KPIs such as response time, service completion rate, warranty cost, and customer satisfaction index.

Skills

Leadership

Communication

Project management

Field service management

Electrical installation

Education

Electrical or Mechanical Engineering degree

Job description

To manage and lead all after-sales service activities for busbar trunking systems, including installation support, testing & commissioning, maintenance, troubleshooting, and customer training. The Service Manager ensures timely response to client needs, high customer satisfaction, and compliance with product performance and safety standards.

Key responsibilities

Lead the service department responsible for installation supervision, testing, commissioning, inspection, and maintenance of busbar trunking systems

Plan and coordinate service schedules, manpower deployment, and on-site activities

Ensure all service activities comply with company safety, quality, and technical standards

Manage service documentation, reports, and feedback tracking

Support clients in resolving operational issues, including replacement of parts or damaged sections

Liaise with testing teams for post-installation verification and site acceptance tests

Provide training and technical guidance for installation, safety, and service protocols

Build and maintain strong relationships with contractors, consultants, and end-users

Represent the company during site meetings or audits related to after-sales performance

Monitor KPIs such as response time, service completion rate, warranty cost, and customer satisfaction index

About you

Diploma or Bachelor's Degree in Electrical or Mechanical Engineering

Minimum 5–8 years of experience in after-sales, service, or commissioning—preferably in busbar trunking systems, switchgear, or LV power distribution equipment

Strong knowledge of electrical installation practices, IEC 61439-6 standards, and testing procedures

Familiarity with site safety regulations, permit systems, and client QA/QC processes

Experience managing field service teams and customer interactions

Strong leadership and people management skills

Good communication and client-handling skills

Organized, proactive, and customer-oriented mindset

Willingness to travel and work on-site as required

As the global specialist in electrical and digital building infrastructures, Legrand is well-established in Indonesia as a solutions provider across all verticals

Legrand has existed in Indonesia since 1970, starting from the importer to the industry and commodity products. Legrand Representative Office was opened in 1990, up to now we have branch offices in Surabaya, Medan and Bandung. Also many distributors and show rooms scattered almost all over Indonesia

With the award winning designs and meticulous attention to details, Legrand products are well recognised for quality assurance worldwide.

As the global specialist in electrical and digital building infrastructures, Legrand is well-established in Indonesia as a solutions provider across all verticals

Legrand has existed in Indonesia since 1970, starting from the importer to the industry and commodity products. Legrand Representative Office was opened in 1990, up to now we have branch offices in Surabaya, Medan and Bandung. Also many distributors and show rooms scattered almost all over Indonesia

With the award winning designs and meticulous attention to details, Legrand products are well recognised for quality assurance worldwide.

Perks and benefits Medical Incentive on sales, transport allowance, communica