Service Engineer Assistant Manager

PT JAC Consulting Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading consulting firm in Indonesia is seeking a Service Engineer to design and troubleshoot advanced PLC systems. This role requires a Bachelor's degree and at least 5 years of experience in industrial packaging machinery. The successful candidate will lead machine projects and provide technical support to service teams. Frequent travel to client sites is necessary. Proficiency in English is mandatory.

Qualifications

• Min. 5 years of progressive experience as a Service Engineer or similar technical role.
• Min. 2 years of experience in a supervisory or team leader role.
• Fluency in both written and spoken English is mandatory.

Responsibilities

• Design, program, troubleshoot, and integrate PLC logic and control systems.
• Conduct analysis of production line systems to identify improvements.
• Lead machine lifecycle projects, including installation and maintenance.

Skills

Troubleshooting

Leadership

Project management

Technical documentation

Analytical skills

Education

Bachelor or Diploma in Electrical Engineering, Mechanical Engineering, Mechatronics

Tools

Microsoft Office Suite

Job description

Design, program, troubleshoot, and integrate advanced PLC logic and control systems.

Apply deep technical knowledge of both electrical and mechanical components specific to industrial packaging equipment.

Set up, configure, and troubleshoot critical automation hardware, including sensors, inverters, and servo motors.

Conduct comprehensive analysis of production line systems (end-to-end) to identify and implement efficiency and performance improvements.

Proficiently read, interpret, and generate detailed wiring diagrams and mechanical blueprints.

Provide expert-level troubleshooting and diagnostic support for complex electrical and mechanical failures.

Lead and execute all phases of machine lifecycle projects, including installation, commissioning, and ongoing maintenance.

Develop and manage preventive maintenance schedules, machine calibration protocols, and ensure strict safety compliance.

Provide strong leadership, coordination, and mentorship for service team members, including managing all technical documentation and reports.

Demonstrate willingness and ability to travel frequently to client sites domestically and internationally.

Requirements

Bachelor or Diploma in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field.

Min. 5 years of progressive experience as a Service Engineer or similar technical role within the industrial packaging machinery sector.

Min. 2 years of proven experience in a supervisory, team leader, or Assistant Manager role.

Knowledgeable of packaging machinery operations and technology.

Fluency in both written and spoken English is mandatory.

Proficient in Microsoft Office Suite.

Familiarity with digital marketing tools (e.g., Google Ads, SEO, etc.) is a plus.