Service Desk Lead — Hybrid IT Support

Pt. Mori Integrasi Teknologi; Jawa Barat; Hybride; IDR 66 960 000 - 100 440 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Overtime potential

Health benefits

IT certifications

Hybrid work

Résumé du poste

Pt. Mori Integrasi Teknologi is seeking a Service Desk Analyst in Depok to deliver first-level IT support for employees, handling incidents and service requests through a ticketing system.

You will troubleshoot hardware, software, and network issues, escalate complex problems, and maintain IT documentation while ensuring minimal disruption to daily operations in a hybrid work environment.

Qualifications

• Associate's degree or relevant certification in Information Technology.
• Proven experience working in a service desk or IT support environment.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) is essential.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills to assist users of varying technical abilities.

Responsabilités

• Respond to and log all user-reported incidents and service requests via the ticketing system.
• Provide first-level technical support for hardware, software, and network issues.
• Diagnose and resolve technical problems, escalating complex issues to appropriate IT teams.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist users with password resets, account lockouts, and access permissions.
• Create and maintain IT documentation, including user guides and knowledge base articles.

Connaissances

Troubleshooting

Communication

Interpersonal skills

Formation

Associate's degree or IT certification

Outils

Windows OS

macOS

Microsoft Office

Description du poste

Pt. Mori Integrasi Teknologi is seeking a Service Desk Analyst in Depok to deliver first-level IT support for employees, handling incidents and service requests through a ticketing system.

You will troubleshoot hardware, software, and network issues, escalate complex problems, and maintain IT documentation while ensuring minimal disruption to daily operations in a hybrid work environment.