Service Desk Engineer (IT Support)

Xapiens Teknologi Indonesia; Tangerang Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology solutions provider in Indonesia is seeking IT support personnel to assist end-users with daily IT issues. Responsibilities include troubleshooting hardware and software problems and creating technical documentation. A Bachelor's degree in a relevant field is required along with good analytical and communication skills. Familiarity with Microsoft products and cloud services is a plus.

Qualifications

• Bachelor's degree in a relevant field is mandatory.
• Familiarity with IT infrastructure, hardware, and networking required.
• Desire to learn new technology is essential.

Responsibilities

• Support business-related IT for end-users.
• Install and configure computers and applications.
• Analyze and resolve technical issues promptly.

Skills

Analytical skills

Communication skills

Interpersonal skills

Education

Bachelor's degree in Engineering (Computer/Electrical/Telecommunication), Computer Science/ Information Technology

Tools

Microsoft products

Cloud services

Job description

Responsibilities

• Provides day-to-day support for business related IT to end-users
• Installation and configuration of Computer, OS, Printers, and Application
• Analyze and diagnose technical issues and give fast problem resolution
• Troubleshoot and resolve issues related to computer hardware, software, networks, & printers
• Create report and technical documentation for IT environment

Requirements

• Bachelor's degree in Engineering (Computer/Electrical/Telecommunication), Computer Science/ Information Technology
• Familiar with IT Infrastructure hardware, software and networking
• Have good knowledge about Microsoft product and cloud services
• Good analytical skills and passionate to learn new technology
• Good communication & interpersonal skills, English is an advantage