Service Desk Engineer (It Support)

Xapiens Teknologi Indonesia; Tangerang; On-site; IDR 133.667.000 - 200.502.000; Full time

Job summary

A technology company in Indonesia is seeking a Service Desk Engineer IT Support. The role involves acting as the first point of contact for IT-related issues, logging and prioritizing requests, and diagnosing technical issues. Ideal candidates will have a Bachelor's degree in Computer Science, 1–2 years of relevant experience, and strong communication skills in English and Bahasa Indonesia. This position offers a chance to work in a dynamic environment providing onsite support.

Qualifications

• 1–2 years of experience as IT Support, Helpdesk, or Technical Support.
• Willingness to work in shifts and provide onsite support.
• Fluent in English and Bahasa Indonesia.

Responsibilities

• Act as the first point of contact for IT-related issues.
• Log and prioritize all IT incidents and service requests.
• Diagnose and resolve technical hardware and software issues.

Skills

Strong communication skills

Detail-oriented

Customer-oriented

Analytical skills

Proactive

Education

Bachelor's degree in Computer Science or related field

Job description

Service Desk Engineer IT Support

Posted today

Job Description

Requirements:

• Minimum Bachelor's degree in Computer Science, Information Systems, or related field
• 1–2 years of experience as IT Support, Helpdesk, or Technical Support (preferably from retail or multi-site environment)
• Willing to work in shifts and provide onsite support (Store, DC, Head Office)
• Strong communication skills, both verbal and written, in English and Bahasa Indonesia
• Customer-oriented, patient, and professional when handling issues via phone or onsite
• Detail-oriented with strong analytical skills to identify and prioritize technical issues
• Proactive and reliable, especially in supporting new store setups or during system downtime

Job descriptions:

• Act as the first point of contact for IT-related issues via phone, email, or ticketing system.
• Log, categorize, and prioritize all IT incidents and service requests in the helpdesk system.
• Diagnose and resolve technical hardware and software issues (PC, printer, POS, scanner, etc.).
• Escalate unresolved or complex issues to Level 2/3 support or relevant IT teams (include external parties).
• Provide remote and onsite support (Head Office, Warehouse, and Store locations).
• Support IT setup for new store openings, relocations, and renovations.
• Prepare periodic reports (incident trends, resolution time, system downtime).

Customer Support

Posted today

Job Description

• Handle customer inquiries, requests, and complaints across various channels (chat, email, phone, social media).
• Provide accurate and clear information about products, services, prices, stock, or promotions.
• Assist with order, return, refund, or warranty processes in line with company procedures.
• Record customer interactions in the system/CRM and coordinate with internal teams to resolve issues.
• Maintain friendly, professional communication and contribute to achieving customer satisfaction targets.

Qualifications

• Diploma or Bachelors' Degree.
• English proficiency and/or prior experience in retail, e-commerce, or fashion.
• Excellent communication skills, friendly, and clear both verbally and in writing.
• Service-oriented with patience, empathy, and strong problem-solving skills.
• Detail-oriented, responsive, and able to work under pressure and achieve targets.
• Proficient in using computers and basic applications (chat, email, CRM, etc.).

Technical Support Specialist

Software Developer (Open Source Background) – Training to Microsoft Stack

Full-time | On-site | Depok, Indonesia

Lokasi

Technical Support Staff Area

Posted today

Sales and Technical Support

Posted today

• Strong Communication and Customer Service skills
• Proven Sales experience and Sales Management skills
• Excellent interpersonal and relationship-building abilities
• Self-motivated with a results-driven approach
• Minimal 2 years of experience in cement industry or construction industry mandatory
• Having your own transportation

Field Service Engineer

Posted today

Job Description

• D3/DIV, Engineering degree in Electromedical / Medical Engineering / Electrical or Mechanical Medical Technology
• Minimum 1 year of experience as an Application/Engineer in the field of medical equipment
• Technical expert for product line responsibility
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software
• Proficient in Microsoft Office and familiar with current digital technology
• Energetic, active, dynamic, competitive, and attractive appearance
• Possess good communication and presentation skills
• Possess the ability to service, maintain, and repair specialized facilities and infrastructure
• Willing to work outside office hours and be assigned to work outside the city (business trips)
• Successful engagement with customers, specifically lab staff.

Role & Responsibilities:

• Responsible to level 2 reactive call as well as preventive, proactive and predictive call.
• Technical field support, including hardware, software and scientific applications for Abbott instrument and informatics systems and products used in transfusion medicine
• Ensure compliance with corporate / customer requirements and operating procedures
• Analyze performance data and support escalation of product performance issues
• Manage spare-part inventory as required
• Utilize sophisticated remote and predictive service tools to minimize customer downtime, compile reports, manage complaints and inform product performance investigations
• Manage a timely and effective preventative maintenance program
• Ensure territory spare parts inventories are maintained and used efficiently
• Align work practices to deliver customer satisfaction and service performance metrics
• Identify service sales opportunities and work with the team to develop or close them
• Ensure regularly scheduled operational and business review meetings are conducted
• Conduct service support and reliability review in territory
• Manage inventory levels and order management as required
• Success is demonstrated with independent measures of customer satisfaction, retention, service KPIs, territory sales and margin numbers as agreed in annual goals and performance reviews
• Prepare routine availability reports and immediately follow up on any repairs.

Company Description

As one of the world's leading suppliers of drive and control technologies, Bosch Rexroth ensures efficient, powerful and safe movement in machines and systems of any size. The company bundles global application experience in the market segments of Mobile and Industrial Applications as well as Factory Automation. With its intelligent components, customized system solutions, engineering and services, Bosch Rexroth is creating the necessary environment for fully connected applications. Bosch Rexroth offers its customers hydraulics, electric drive and control technology, gear technology and linear motion and assembly technology, including software and interfaces to the Internet of Things. With locations in over 80 countries, more than 32,000 associates generated sales revenue of around 7.0 billion euros in 2022.WE MOVE. YOU WIN.

Job Description

• Supporting Service team at the workshop
• Checking inspection report format and photo
• Conducting BeQik (Rexroth Indonesia Monitoring Service Job Update)
• Monitoring Purchase Requisition Order
• Checking regularly for workshop consumable items and creating purchase plan
• Checking daily for 5R implementation at the workshop
• Supporting engineering team in project as a project admin,
• Monitoring ETO (Engineering to Order) part list : Status/delivery date and component readiness at warehouse forassembly process
• Maintaining ETO documentation completeness together with ETO Team

Qualifications

• Undergraduate students from Electrical Engineering
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Proficient in Electrical Drawing Software (preferred)
• Excellent verbal and written communication skills in English and Bahasa.
• Good communication skills, people person, and a team player.
• Keen to learn and proactive also willing to work in Workshop environment.
• Demonstrate leadership and problem-solving skills.
• Willing to work in a workshop environment

Additional Information

• Full-time and hybrid work arrangement paid internship for 8 months (November June 2026).
• Open for COLLEGE STUDENTS ONLY AND WILL NOT GRADUATE DURING THE INTERNSHIP PROGRAM
• Can join ASAP around W1 November

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