Service Associate- Front Office (Reception)

Shangri-La Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury hotel in Surabaya is seeking a Service Associate for the Front Office to ensure efficient operations and enhance guest experiences. Ideal candidates will have strong communication skills, a background in hospitality, and a passion for customer service. This role offers a local compensation package with shift work flexibility.

Qualifications

• High proficiency in English both written and spoken.
• Relevant experience in the hospitality industry is a plus.
• Ability to work flexible hours.

Responsibilities

• Ensure smooth operation at the front office.
• Supervise service associates in daily activities.
• Upsell rooms according to guests' needs.
• Fulfill guest requests in a professional manner.

Skills

Customer experience obsession

Interpersonal skills

Communication skills

Creativity

Education

University/Diploma in Hotel Management

Tools

MS Word

Excel

Opera System

Job description

Shangri-La Surabaya

"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travelers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered, but what makes each stay truly memorable is something even more exquisite and rare - Shangri-La’s special kind of hospitality. Hospitality from the heart.

Experience a refined oasis of quietude in the heart of Surabaya, where luxury is redefined with unparalleled comfort and elegance. Surrounded by lush gardens, this urban sanctuary offers world-class amenities, including spacious rooms, award-winning dining options, and a tropical pool ambiance for ultimate relaxation. Whether for business or leisure, guests enjoy serene settings, exceptional service, and convenient access to Surabaya's vibrant cultural and commercial centers, creating a true haven amid city life.

Service Associate Front Office

Responsibilities

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

Qualifications

• Takes pride in being a hotelier
• Obsess over customer experience
• Enjoys crafting creative and best-fit solutions
• High proficiency in English both written and spoken
• Preferably has relevant experience in the hospitality industry
• Preferably comes from a hotel management-related education background
• Has strong interpersonal and communication skills
• University/Diploma in Hotel Management
• Able to perform shift works or flexible working hours
• Software Packages MS Word, excel, Opera System

Important: This opportunity is available under a local compensation package.

If you are the right person, what are you waiting for? go to the following link!

https://www.shangri-la.com/corporate/careers