Service Assistant (Teller) - Kalimantan Area

UOB; Samarinda; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading bank in Asia seeks a dedicated individual for customer financial transaction services in Samarinda. The role includes cash and non-cash transactions, ensuring accuracy, conducting audits, and supporting customer services. A detail-oriented approach and strong communication skills are required. Join our dynamic team and contribute to our commitment to excellence.

Qualifications

• Detail-oriented with a commitment to accuracy in financial transactions.
• Strong communication skills for cross selling Bank products.
• Ability to comply with Service Quality Standards and protocols.

Responsibilities

• Provide cash and non-cash financial transaction services.
• Perform cash counting and ensure correctness.
• Conduct ATM replenishment as per regulations.
• Support audits and inspections related to the work unit.

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

1. Providing all customer cash and non-cash financial transaction services such as: deposits, withdrawals, money transfers, and bill payments for all Bank products and services in accordance with applicable provisions and procedures
2. Performing Open Till and Close Till
3. Ensuring the correctness and legitimacy of customers' cash and non-cash transactions
4. Ensuring that each cash counting process has been carried out correctly
5. Detecting money whose authenticity is doubtful
6. Report immediately to the Head Service Assistant/SBM/SBS if there is a discrepancy and make an Minutes of Cash Differences if there is a cash discrepancy that is not caused by a rounding difference
7. Do Cash In and Cash Out to/from Head Service Assistant/SBM
8. Perform ATM replenishment in accordance with applicable regulations
9. Conducting Cross Selling of Bank products and services
10. Make reports related to the Service Assistant work unit
11. Supporting the tasks of the Orisco, QA, Internal/External Audit teams in conducting inspections related to the Service Assistant work unit
12. Carry out all tasks in accordance with the SLA and Service Quality Standards set by the Head Office

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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