Service Assistant Manager Bandung Branch

Pt Rentokil Initial Indonesia; Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading pest control company in Bandung is looking for a Service Supervisor. Responsibilities include supervising the service department, ensuring compliance with procedures, and managing customer relations. The ideal candidate should have a Bachelor's degree in relevant fields and at least 5 years of experience. Opportunity for career advancement and basic salary allowance offered.

Benefits

Basic Salary Allowance

Career path

Qualifications

• At least 5 years of working experience in the related field is required.
• Certified Basic Pest Control, Certified Leadership or Managerial Training.
• Able to travel.

Responsibilities

• Supervise company system in service department.
• Submit a new SOP, if required.
• Controlling and achieving existing targets.
• Ensure all SOP's and work instructions are done in the branch.
• Monitoring the application and amount of materials and tools used.
• Know the number of customers and service them on target.
• Respond and handle customer complaints.
• Establish and supervise submission of operating costs and materials.

Skills

Management skills

Customer service

Problem-solving

Education

Bachelor's Degree in Agriculture/Aquaculture/Forestry, Biology or equivalent

Job description

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description

• Supervise company system in service department.
• Submit a new SOP, if required.
• Controlling and achieving existing targets.
• Ensure all SOP's and work instructions are done in the branch.
• Monitoring the application and amount of materials and tools used in accordance with the SPK or contract in the branch.
• Know the number of customers and service them on target in the branch.
• Respond and handle customer complaints.
• Establish and supervise the submission of operating costs and materials or tools required to perform operations.

Requirements

• Candidate must possess at least a Bachelor's Degree in Agriculture/Aquaculture/Forestry, Biology or equivalent.
• At least 5 years of working experience in the related field is required.
• Applicants must be willing to work in Bandung.
• Preferably Manager / Assistant Managers specializing in Agriculture/Forestry/Fisheries or equivalent.
• Full-Time position(s) available.
• Certified Basic Pest Control, Certified Leadership or Managerial Training.
• Able to travelling.

Benefits

• Basic Salary Allowance
• Career path