Service Advisor - Suzuki Baturaja

Thamrin Group; Sumatera Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading automotive service provider in Indonesia is seeking a Service Advisor to oversee service operations and ensure customer satisfaction. The ideal candidate will have at least 3 years of experience in the automotive field, strong communication skills, and a thorough understanding of service processes. This role offers the opportunity to contribute directly to client loyalty and elevate service standards.

Qualifications

• Minimum 3 years’ experience in automotive services.
• Strong understanding of diagnostics and maintenance.
• Up-to-date knowledge of automotive trends and regulations.

Responsibilities

• Advise customers on services, costs, and recommendations.
• Handle complaints and prepare work orders.
• Ensure service standards and suggest process improvements.

Skills

Customer-oriented

Excellent communication

Interpersonal skills

Education

Diploma in Automotive Technology or Business Administration

Job description

About The Challenge

Are you a customer-oriented professional with a passion for automotive services and a talent for ensuring client satisfaction? Do you excel in providing guidance and recommendations to customers while optimizing service operations? If you have a proven track record in automotive services and thrive in leading teams to deliver exceptional customer experiences, you might be the perfect fit for us!

As a Service Advisor, you will be responsible for overseeing various aspects of automotive service operations, contributing to the strategic direction of our service initiatives.

Requirements

• Diploma in Automotive Technology, Business Administration, or related field from a reputable institution
• Minimum 3 years’ experience in automotive services with proven customer service and operational excellence
• Strong understanding of diagnostics, maintenance, repair, and service processes
• Up-to-date knowledge of automotive trends, customer needs, regulations, and quality standards
• Excellent communication and interpersonal skills to liaise between customers, technicians, and management

Responsibilities

• Advise customers on services, costs, and recommendations
• Handle complaints, explain inspection results, and prepare work orders
• Build and maintain customer loyalty, especially among premium clients
• Ensure service standards, prepare detailed repair orders, oversee final inspections, and suggest process improvements
• Update service databases and provide regular reports on service issues

Our selection procedure in a nutshell

Our interview process is straightforward—just a few conversations with HR and our Users. If you want to become a part of our highly motivated and vibrant team, please click on the 'Apply for Position' button to send us your application! We are looking forward to hearing from you!