Enable job alerts via email!

Service Advisor - Suzuki Baturaja

Thamrin Group

Baturaja

On-site

IDR 100.000.000 - 200.000.000

Full time

Today
Be an early applicant

Job summary

A leading automotive service provider in Sumatera Selatan seeks a Service Advisor to oversee operations and ensure client satisfaction. In this role, you will advise customers on services, handle complaints, and contribute to process improvements. The ideal candidate has a diploma in Automotive Technology and at least 3 years of experience in automotive services. Excellent communication skills and a passion for customer service are essential.

Qualifications

  • Minimum 3 years of experience in automotive services.
  • Strong understanding of diagnostics, maintenance, and repair processes.
  • Up-to-date knowledge of automotive trends and regulations.

Responsibilities

  • Advise customers on services and costs.
  • Handle complaints and prepare work orders.
  • Ensure service standards and oversee final inspections.

Skills

Customer orientation
Operational excellence
Excellent communication

Education

Diploma in Automotive Technology or related field
Job description
About the Challenge

Are you a customer-oriented professional with a passion for automotive services and a talent for ensuring client satisfaction? Do you excel in providing guidance and recommendations to customers while optimizing service operations? If you have a proven track record in automotive services and thrive in leading teams to deliver exceptional customer experiences, you might be the perfect fit for us!

Service Advisor

You will be responsible for overseeing various aspects of automotive service operations, contributing to the strategic direction of our service initiatives.

Requirements
  • Diploma in Automotive Technology, Business Administration, or related field from a reputable institution.
  • Minimum 3 years’ experience in automotive services with proven customer service and operational excellence.
  • Strong understanding of diagnostics, maintenance, repair, and service processes.
  • Up-to-date knowledge of automotive trends, customer needs, regulations, and quality standards.
  • Excellent communication and interpersonal skills to liaise between customers, technicians, and management.
Responsibilities
  • Advise customers on services, costs, and recommendations.
  • Handle complaints, explain inspection results, and prepare work orders.
  • Build and maintain customer loyalty, especially among premium clients.
  • Ensure service standards, prepare detailed repair orders, oversee final inspections, and suggest process improvements.
  • Update service databases and provide regular reports on service issues.
Our selection procedure in a nutshell

Our interview process is straightforward—just a few conversations with HR and our Users. If you want to become a part of our highly motivated and vibrant team, please click on the Apply for Position button to send us your application! We are looking forward to hearing from you!

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.