Senior Tour Consultant

PT Satguru Travel And Tours; Jakarta Selatan; On-site; IDR 501.420.000 - 835.702.000; Full time

Job summary

A travel consultancy firm in Indonesia is seeking a Senior Tour Consultant to manage and coordinate high-quality travel experiences for clients. This role involves ensuring client satisfaction by designing tailored group tours, negotiating with suppliers, and delivering expert support. Ideal candidates will have over 5 years of experience in tour operations and a strong service-oriented mindset.

Qualifications

• 5+ years of experience as a Tour Consultant/Travel Advisor, particularly in group tour operations.
• Excellent communication and negotiation skills.
• Experience with multiple destination management companies.

Responsibilities

• Deliver expert support to clients with high expectations.
• Design and manage group tours and bespoke itineraries.
• Coordinate all logistics, including flights and transfers.

Skills

Customer service

Negotiation skills

Travel booking systems proficiency

Destination knowledge

Organizational skills

Job description

As a Senior Tour Consultant, you will be the key point of contact for our clients, ensuring seamless, high-quality travel experiences from start to finish. This is a demanding yet rewarding role that requires not just industry expertise but also a strong service mindset — someone who thrives under pressure, is available to support clients around the clock, and can handle complex itineraries with confidence.

Responsibilities

• Deliver expert support to demanding clients with high expectations.
• Provide guidance on destinations, accommodations, transportation, and activities.
• Design and manage group tours and bespoke itineraries tailored to client needs.
• Coordinate all logistics, including multi-leg flights, transfers, and on-ground activities.
• Negotiate with suppliers and destination management companies (DMCs) to secure competitive rates.
• Manage relationships with multiple agencies and suppliers across destinations.
• Proactively upsell and cross-sell products and services.
• Stay up to date on industry trends and new destinations.

Requirements

• 5+ years’ experience as a Tour Consultant/Travel Advisor, specifically in group tour operations.
• Strong background in working with multiple DMCs or travel agencies that specialize in tours.
• Service-oriented mindset — always ready to assist clients, even in high-pressure or time-sensitive situations.
• In-depth knowledge of global destinations, accommodation types, and travel activities.
• Excellent communication, negotiation, and customer service skills.
• Organized, detail-oriented, and able to manage multiple bookings simultaneously.
• Proficiency with travel booking/reservation systems.
• Passion for travel and dedication to creating memorable client experiences.
• Thorough knowledge of popular travel destinations, local attractions, and cultural customs.
• Flexibility to work in a fast-paced environment and adapt to changing client requirements.
• Ability to create and calculate domestic and international tour packages.