Senior System Engineer (Manage Services Level 2)

PT Indo Online Mitra Usaha (Vox Asia / BraveHub); Kota Bandung; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology solutions provider in Indonesia is seeking an experienced IT Systems Engineer to monitor and support IT systems. You will need to have a bachelor's degree in a related area and at least 5 years of experience in the field. The ideal candidate will possess strong skills in Microsoft Azure, VMware, Microsoft Intune, and Microsoft 365 Suite. The role requires excellent communication abilities in English and may involve working flexible hours.

Qualifications

• Minimum of 5 years of professional experience in a related field.
• Solid understanding of Cloud technologies and IT systems architecture.
• Preferred experience in a supervisory or coordinator role in IT Systems/Networks/Database Administration.

Responsibilities

• Monitor systems and respond proactively to incidents and alerts.
• Analyze and resolve incidents within agreed SLA timelines.
• Collaborate with engineering teams in Belgium to troubleshoot and address issues.
• Schedule and execute manual patch deployments.
• Act as first responder for license renewals.
• Provide technical support for systems and infrastructure.

Skills

Proficient in Microsoft Azure

Proficient in VMware

Proficient in Microsoft Intune

Proficient in Microsoft 365 Suite

Scripting skills in PowerShell

Scripting skills in Python

Fluent in English

Device and Endpoint Management

Education

Diploma or Bachelor's Degree in Computer Engineering, Telecommunications, Computer Science, Information Technology

Job description

Minimum Requirements

Minimum a Diploma or Bachelor's Degree in Computer Engineering, Telecommunications, Computer Science, Information Technology, or equivalent.

At least 5 years of professional experience in a related field.

Proficient in Microsoft Azure, VMware, Microsoft Intune, and Microsoft 365 Suite.

Solid understanding of Cloud technologies and IT systems architecture.

Fluent in English (spoken and written) at a minimum of EU C1 level.

Preferred experience in a supervisory or coordinator role in IT Systems/Networks/Database Administration or a similar domain.

Main Responsibilities

• Monitor systems and respond proactively to incidents and alerts.
• Analyze and resolve incidents within agreed SLA timelines.
• Collaborate with engineering teams in Belgium to troubleshoot and address issues raised via monitoring tools.
• Schedule and execute manual patch deployments as listed in internal documentation.
• Act as the first responder for license renewals and elevate as per procedure.
• Provide technical support for systems and infrastructure, serving both internal stakeholders and external clients.

Profile

• Holds an IT-related diploma/degree or has equivalent experience.
• Demonstrates strong operational knowledge of IT systems and infrastructure.
• Able to work both independently and in a collaborative team environment.
• Well-organized, capable of multitasking, managing priorities, and delivering on deadlines.
• Excellent communication and interpersonal skills.
• Flexible and adaptable to changing schedules (including potential shift work) and evolving technical responsibilities.
• Proficiency in English is essential; knowledge of French is a plus.

Technical Skills

• Solid foundation in IT Systems Engineering.
• Strong experience with:
• Device and Endpoint Management: Microsoft Intune
• Productivity Tools: Microsoft 365 Suite
• Scripting skills in PowerShell and/or Python are a strong advantage.

What's your expected monthly basic salary?

How many years' experience do you have as a systems engineer?

How would you rate your English language skills?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

How much notice are you required to give your current employer?

How many years' experience do you have as a Microsoft Azure Administrator?

How many years' experience do you have as a Microsoft 365 Administrator?

How many years' experience do you have as a VMware Engineer?