Senior - Solution Architect - System

CTI Group; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology solutions provider is seeking a Technical Account Manager in Jakarta Selatan, Indonesia. This role involves acting as a trusted technical advisor, maintaining customer relationships, and providing strategic guidance. Ideal candidates should have 3-6 years of relevant experience, a strong technical background in cloud infrastructure, and excellent communication skills in English and Bahasa Indonesia. Competitive salary and growth opportunities are offered.

Qualifications

• 3–6 years of experience as a Technical Account Manager or similar role.
• Technical background in cloud services, networking, and SaaS.
• Comfortable in both English and Bahasa Indonesia.

Responsibilities

• Serve as the primary technical contact and trusted advisor for clients.
• Build and maintain strong relationships with stakeholders.
• Provide proactive recommendations and guidance.
• Conduct Quarterly Business Reviews and report on performance.

Skills

Excellent communication and presentation skills

Strong problem-solving abilities

Project management skills

Relationship building

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Cloud infrastructure (AWS, Azure, or GCP)

Networking and security

API integrations

Job description

We are looking for a Technical Account Manager (TAM) who will act as the trusted technical advisor for our enterprise customers. You will bridge the gap between business goals and technology implementation — ensuring our clients achieve success, stability, and value through our solutions.

This role combines technical expertise, customer relationship management, and strategic thinking. You’ll work closely with both customers and internal teams (engineering, sales, and support) to deliver outstanding outcomes.

Key Responsibilities

• Serve as the primary technical contact and trusted advisor for assigned clients.
• Build and maintain strong relationships with technical and business stakeholders.
• Understand each customer’s architecture, use case, and success metrics to guide adoption.
• Provide proactive recommendations, best practices, and optimization guidance.
• Coordinate with internal support, product, and engineering teams to resolve escalated issues.
• Conduct Quarterly Business Reviews (QBRs) and report on performance, adoption, and ROI.
• Collaborate with the sales team to identify upsell and cross-sell opportunities.
• Ensure on‑time delivery and smooth onboarding of new customers.
• Track account health metrics and drive customer satisfaction and retention.

Requirements

Education & Experience

Bachelor’s degree in Computer Science, Engineering, or a related field.

3–6 years of experience as a Technical Account Manager, Solution Architect, or Technical Consultant.

Strong technical background in one or more of the following:

• Cloud infrastructure (AWS, Azure, or GCP)
• Networking, security, or SaaS platforms
• API integrations or enterprise systems

Skills

• Excellent communication and presentation skills — able to explain complex tech to non-technical stakeholders.
• Strong problem-solving and project management abilities.
• Proven ability to handle customer escalations and build trusted relationships.

Preferred (Nice to Have)

• Experience in B2B enterprise environments (banking, telecom, SaaS, or managed services).
• Certifications: AWS Certified Solutions Architect, Azure Administrator, or ITIL is a plus.
• Comfortable in both English and Bahasa Indonesia.