Senior Site Reliability Engineer Associate

PT Alto Network; Jawa Tengah; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading payment infrastructure provider in Indonesia is seeking a Senior Site Reliability Engineer Associate with over 5 years of experience in IT support or engineering. The role involves managing change, incident resolution, and implementing automation tasks. Strong knowledge of Kubernetes and database systems is preferred. This position offers a dynamic working environment focused on innovation in financial technology.

Qualifications

• Proven experience as SRE / IT Support / Application Support / System Engineer or similar position with at least 5 years' experience.
• CKA (Certified Kubernetes Administrator) would be a plus.

Responsibilities

• Demonstrate excellent change management in implementing changes safely and efficiently in production.
• Responsible for deployment activity.
• Foster a customer-focused working environment.

Skills

Change management

Incident & problem resolution

Automation

Monitoring systems

Root cause analysis

Education

CKA (Certified Kubernetes Administrator)

Tools

Database System (Oracle DB/ Maria DB/ PostgreSQL)

Docker

Kubernetes

SQL Query

ELK (Elastic, Logstash, Kibana)

CI/CD

Scripting (bash/python)

Job description

Senior Site Reliability Engineer Associate

ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.

Overview

Responsibilities

• Demonstrate excellent change management in implementing changes safely and efficiently in the production environment.
• Demonstrate excellent incident & problem response and resolve the issue within SLA.
• Demonstrate excellent service request handling from other parties within SLA.
• Demonstrate excellent efficiency in automating tasks and reducing manual effort.
• Demonstrate excellent implementation of a comprehensive monitoring system to detect issues early and proactively react.
• Demonstrate excellent curiosity to find out and review root cause analysis.
• Demonstrate excellent reviewing system performance and come up with an action plan.
• Demonstrate excellent problem-solving and come up with an action plan.
• Demonstrate excellent reviewing change activity in production.
• Responsible for handling incident & problem resolution.
• Responsible for deployment activity.
• Enable automation process on each product.
• Understand customer (internal & external) needs and deliver the expected outcomes.
• Execute plans and strategies.
• Foster a customer-focused working environment with clear responsibilities and expectations.
• Creating and executing deployment strategy.
• Establish and maintain active and constructive relationships with other teams in the organization (internal).
• Risk/Findings audit to be fulfilled.
• Perform support for good corporate governance in their specific areas of work.

Qualifications

• Proven experience as SRE / IT Support / Application Support / System Engineer or similar position with at least 5 years' experience.
• CKA (Certified Kubernetes Administrator) would be a plus.

Knowledge

• ISO 8583
• Cloud Technology
• REST API
• Networking
• Postman / API testing
• ITIL v4 / IT Service Management
• Agile Methodology
• Financial Digital Product (Biller, disbursement, virtual account, QR)

Non-Technical

• Learning skills
• Risk Analysis
• Reporting and emergency response planning
• Strong relationship management
• Excellent communication and interpersonal skills
• Strong motivational and empowerment skills
• Commitment and reliable
• Outstanding organizational and leadership skills
• Take initiative and remain calm under pressure

Technical

• Database System (Oracle DB/ Maria DB/ PostgreSQL)
• Docker
• Kubernetes
• Windows
• Linux
• SQL Query
• ELK (Elastic, Logstash, Kibana)
• CI/CD
• Scripting (bash/python)

PT ALTO Network, founded in 1993, is a financial technology company with aims to provide total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switching that is part of the Gerbang Pembayaran National (GPN).

PT ALTO Network, founded in 1993, is a financial technology company with aims to provide total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switching that is part of the Gerbang Pembayaran National (GPN).

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