Senior Site Reliability Engineer

Pt Alto Network; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology company in Indonesia is seeking an experienced IT Support Engineer with at least 5 years of experience in SRE/Application Support. The role involves managing incidents, handling deployments, and automating processes. Candidates with a Certified Kubernetes Administrator (CKA) qualification are preferred. Strong communication skills and experience with cloud technology are essential. Join us to foster a customer-focused working environment and ensure smooth operations.

Qualifications

• Proven experience as SRE / IT Support / Application Support / System Engineer or similar position at least 5 years' experience.
• Has CKA (Certified Kubernetes Administrator would be a plus).

Responsibilities

• Demonstrate excellent change management in implementing changes safely and efficiently.
• Handle incident & problem resolution within SLA.
• Execute deployment activity and establish monitoring systems.
• Understand customer needs and deliver expected outcomes.
• Coordinate with internal teams for successful operations.

Skills

Learning skills

Strong relationship management

Excellent communication and interpersonal skills

Strong motivational and empowerment skills

Outstanding organizational and leadership skills

Take initiative and remain calm under pressure

Education

Experience as SRE / IT Support / Application Support / System Engineer (5+ years)

Certified Kubernetes Administrator (CKA)

Tools

Docker

Kubernetes

Database System (Oracle DB/ Maria DB/ Postgress)

Elastic, Logstash, Kibana (ELK)

CI/CD Scripting (bash/python)

Postman

Job description

Job Description

• Demonstrate excellent change management in implementing changes safely and efficiently in the production environment.
• Demonstrate excellent incident & problem response and resolve the issue within SLA.
• Demonstrate excellent service request handling from other parties within SLA.
• Demonstrate excellent efficiency in automating tasks and reducing manual effort.
• Demonstrate excellent implementation of a comprehensive monitoring system to detect issues early and proactively react.
• Demonstrate excellent curiosity to find out and review root cause analysis.
• Demonstrate excellent reviewing system performance and come up with an action plan.
• Demonstrate excellent problem-solving and come up with an action plan.
• Demonstrate excellent reviewing change activity in production.
• Responsible on handling incident & problem resolution.
• Responsible on deployment activity.
• Enable automation prosess on each product.
• Understand customer (internal & external) needs and deliver the expected outcomes.
• Execute of plans and strategies.
• Faster a customer-focused working environment with clear responsibilities and expectation.
• Creating and execution deployment strategy.
• Establish and maintain active and constructive relationships with other team in the organization. (internal)
• Risk/Findings audit to be fulfilled.
• Perform support good corporate governance in their specific areas of work.

Qualifications

• Proven experience as SRE / IT Support / Application Support / System Engineer or similar position at least 5 years' experience.
• Has CKA (Certified Kubernetes Administrator would be plus).

Knowledge

• ISO 8583
• Cloud Technology
• RestAPI
• Networking
• Postman / API testing
• ITIL v4 / IT Service Management
• Agile Methodology
• Financial Digital Product (Biller, disbursement, virtual account, QR)

Non-Technical

• Learning skills
• Risk Analysis Reporting and emergency response planning
• Strong relationship management
• Excellent communication and interpersonal skills
• Strong motivational and empowerment skills
• Commitment and reliable
• Outstanding organizational and leadership skills
• Take initiative and remain calm under pressure

Technical

• Database System (Oracle DB/ Maria DB/ Postgress)
• Docker
• Kubernates
• Windows
• Linux
• SQL Query
• Elastic, Logstash, Kibana (ELK)
• CI/CD Scripting (bash/python)