Senior Service Technician

Johnson Controls; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading HVAC company is seeking a Service Technician in Jakarta Utara, Indonesia. The role involves performing installation, maintenance, and repair of HVAC systems while ensuring customer satisfaction. Candidates should have 3+ years of HVAC experience and a high school diploma. Join our dynamic team committed to innovation in building technologies.

Qualifications

• 3+ years of commercial HVAC experience.
• Understanding of advanced air conditioning, refrigeration, and heating principles.
• Valid driver's license and good driving record.

Responsibilities

• Perform preventative maintenance, repair, and installation of HVAC systems.
• Communicate with customers to address their needs and ensure satisfaction.
• Diagnose and adjust HVAC systems for efficiency and compliance.

Skills

HVAC experience

Electrical diagnostic skills

Mechanical diagnostic skills

Customer service skills

Ability to work after hours

Education

High school diploma or equivalent

Job description

What you will do

Performs basic preventative maintenance, repair, installation, commissioning, general servicing activities and performing.

Conducts routine communications with customers, address and meet customer’s needs, service team and subcontractors as needed to ensure customer satisfaction.

Inspect clients current HVAC systems for effectiveness and safety.

Able to perform and deal with Water Cooled Chillers and Air Cooled Chillers, is a machine that removes heat from a liquid via a vapor-compression.

Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

Service Technician Duties & Responsibilities (How you will do it)

Travel to customers residency in a timely and professional manner.

To perform installation, testing and commissioning, contract maintenance service, breakdown troubleshooting and repair of air conditioning equipment in accordance with Installation Operation and Maintenance Manuals, Service Manuals, Work Instructions, good trade practices.

Diagnosing HVAC systems with electrical and mechanical defects. Adjusting and repairing systems, and performing warranty services.

Ensuring compliance with appliance standards and with Occupational Health and Safety.

To ensure above jobs are carried out in a timely and professional manner and in accordance with instruction given. Upon completion, proper testing shall be carried out and relevant results shall be documented and submitted accordingly.

To project and upkeep Company image in the industries at all time.

Maintain a detailed inventory of all HVAC equipment and resources.

To ensure accuracy and timely submission of all service reports and time sheets.

Participate in all technical training, guide and train new technician in the on-job-training.

Complying with service standards, work instructions, and customers’ requirements.

Ability to work after hours, over weekends, and on public holidays with short or no notice.

Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

Support proposals to support recommendations and solutions.

Qualifications

• High school diploma or suitable equivalent.
• 3+ year commercial HVAC experience.
• Understanding of advanced principles of air conditioning, refrigeration, and heating.
• Valid driver’s license and good driving record.
• Proficient electrical and mechanical diagnostic skills.
• Excellent written, verbal and interpersonal skills.
• Proficient in reading schematics and work plans.

We are building a smart, healthy, and sustainable future

Johnson Controls Indonesia is committed to creating a smart, healthy, and sustainable planet through innovation in building technologies and services. We offer a dynamic work environment where every team member can thrive.